"The Indian website is worst they don't even have chat support in the site."
"Placed an order for a 5DSR and battery pack (not inexpensive) last Monday. My credit card was authorised immediately. And yet four days later (Friday) my order status was still at 'payment review'. It wasn't processed until the Friday afternoon (yesterday).
Now I have to wait another three working days for plodding Australia Post to deliver the goods. All this when Canon promise delivery within 5 working days.
What makes matters worse is that the Canon Customer Service is a global call centre (with poor language skills) that isn't even part of Canon's Australian eStore. The customer service people could not tell me any more than I could read on the order webpage for myself. They were neither informed nor empowered; a waste of my time and Canon's salary money.
My thoughts are that 'payment review' is a euphemism for 'too bad sucker, you'll have to wait because we're all at Bondi Beach enjoying a cold one (beer)'.
The real tragedy is that Canon make great cameras to die for ... but the company will eventually fail due to zero customer care and impoverished customer service. I mean. just look at the review boards; only the sock puppets have anything good to say, I think."
"I recently had an operation that has me extremely limited in what I can do. I thought it would be a good idea to set up an ink subscription for our home based business. Very difficult to do on-line and even when I had to call the CSR. Finally, got everything set up, so I thought. The order arrives and does not work. I opened the other package and it does not work either. I paid an employee to go buy another printer of the same brand, same ink cartridges...the new ink did not work in it either. The ink that came with the new printer works though. So I got on-line to make a claim. Finally after speaking to SIX people I got a person who could authorize new ink cartridges. And to think I did all of this to save me time and energy. WILL NOT EVER DO business with Canon again. I think I am going to return the new printer and buy a whole different brand because of this experience."
"I had the worst experience. I purchased the 10-18mm EFS refurbished lens. Since I knew I would not be home, I called Canon to request the item to be held at a UPS location. When I got to UPS it turned out Canon did not put a correct shipping release authorization. So I had to get Canon back on the line and wait a couple of hours at UPS to have the item reprocessed.
When I finally received the product, it did not work or fit on my full frame. I called up Canon AGAIN. The customer rep placed me on hold for about 20 Minutes. When she returned on he line, she agreed to accept the return. However, she told me I had to pay for my own return. This was despite the fact the item they sold me wasn’t defective and did not work with my camera.
I then asked to speak a supervisor. A person named “Charice” then came on the line. Charice told me Canon does not provide prepaid return labels. This is a blatant lie. I previously purchased items from this same store and they all provided prepaid return labels.
When I brought up this fact to Charice, she told me she had to consult with her Supervisor. She put me on hold for approximately 30 seconds. Then Charice told me her Supervisor told her there was nothing they could do. I then asked to speak to Charice’s Supervisor. She told me her Supervisor was currently unavailable.
Evidently, Canon’s staff has no qualms about lying to their customers. I will not purchase from Canon again in the future."
"This site is a worst & horrible site. They dont update the stock. Charge for return shipping. you may have to wait one life to get a product from them. Think 10 times before you order from this site."
"The worst experience I ever have! I order a camera about one month ago and I have not got it yet. When I go live chat with them they are fairly rude and all they say is that it is not in stock! If there is nothing in stock why the Canon gets orders?
After I ordered I checked the website again and still the item marked in stock!
The worst experience for me buying through the internet!"
"I ordered a Canon camera direct from them. The item was available. They billed my credit card and I received a confirmation email and confirmation number. 48 hours later. No word. I contacted them and they said the item was out of stock and will not be filled. Just got to level 3 customer support and have not been offered anything for my time or trouble. You would think they would offer $100 off future purchase or something. I just looked online for same item and it shows out of stock but $220 more. I believe they had pricing error and just don't want to honor it. Ridiculous. "
"they refused to stay on the line with me and help me while installing my new printer saying they have too many calls coming in from other customers. after a few calls i decided to return the printer.
i had issues with their customer service in the past and made the mistake of buying another canon - only cos its what i use too but i will not going to repeat this mistake.
stay away."
"Never buy anything directly from Canon, find another seller like Amazon. I ordered a camera Month ago and not got it yet! They are irresponsible towards their messy service and delayed deliveries! "
"Ordered an expensive lens from Canon online. They charged my credit card and then sent an e-mail saying that the order was cancelled, no explanation. Since it was the holiday weekend, I had to wait 4 days to be able to call them and ask why. Called to ask why and the customer service guy was fairly rude. I gave him the order number and he wants my name. I gave him my name, and he wants my e-mail address. I gave him my e-mail address and he wants my phone number, and gets snippy when I don't want to give it (I HATE TELEMARKETING CALLS!) Turns out that since my "ship to" address was different than my "bill to" address, they decided it was invalid (even though my credit card (CC) company has my "ship to" address as an accepted address). I told the representative that I wanted the charge taken off my CC and he insisted that it was not on my CC. I just checked again and YES IT IS. Hey Canon, if a different "ship to" and "bill to" address is a problem, then don't allow people to input the different addresses on the order form! And take the charge off the CC as soon as you cancel the order."
"Bad customer service, they not understand the importance of timeline, this was my first and last order with that store, thanks to Amazon prime I get the same lens (new) not refurbished and on time. "
"(Canon buyers beware) Canon refuses to honor warranty 1 year warranty. Purchased this new in sealed packaging for $400.00 printer on-line. Started having a line on each page it printed after about 9 months old. Contacted support and support said no warranty because seller is not authorized Canon seller. Shame on you Canon"
"I have purchased from the Canon USA online store twice, and both were horrible experiences. Whoever is in charge should be fired, and replaced with someone competent. You should consider the Canon USA online store as the last resort, and only if they are by far less expensive than alternatives. Do not expect a first rate experience comparable to Amazon or any other first rate online store. With Canon USA, you will be lucky if your order arrives within 10 days of placing the order.
FAIL - Time between order & shipping was over 4 days on one order, 5 days on another, despite the items being in stock. In this day & age, that is shameful. Shipping should always be same day, like B & H Photo, Amazon, Newegg, etc.
FAIL - Order was supposed to have free shipping, yet I was charged for shipping.
FAIL - Canon is touting BenchmarkPortal certification. Everyone knows that BenchmarkPortal is "pay to play" and would certify a corpse if it paid their fee.
Overall, buying from Canon USA was the worst online buying experience I've encountered in years, and I buy about $20k worth of tech gear per year onine, most from Amazon, Newegg or B & H Photo. All of it ships same day, and NONE of it requires a signature to be delivered.
Canon's online store, order fulfillment & shipping, needs to up its game to modern standards.
Overall, a big FAIL for the Canon USA On-line store. If I could give Canon negative stars, I would."
"The worst online retailer I have dealt with. Products show in-stock, you order, wait a week for it to ship, nothing. No emails, no order status, and would have been waiting for ever if I didn't call. Call customer service (extremely rude reps), they have no idea whats going, on-hold and wait to see that product is out of stock. Was told to cancel the order several times, but went online and saw same product different color, so asked to switch to that as that was in stock. Rep confirmed it was in stock and I was told product will ship next day and I'll get a confirmation number in the morning. Waited till evening, called as I dint get a confirmation number and then was told that product was out of stock AGAIN. Website shows its in stock. Very pathetic purchasing experience from a global brand. Just give your products to Amazon and let them do the fulfillment."
"I ordered Canon SX60HS refub in deal for $170 + tax and total came to $187 . They confirmed the order and sent email . My credit card showed a pre Auth for amount. After 3 days the order was in Ready to ship status.
I did not care to check however after 6 days the order was cancelled saying they were not able to process the payment. i contacted customer service and they said they dont have exact information as i'm aware my CC issuer had no problem with payment. i do transactions worth $2000 or less every month online and never faced a problem.
They said i need to talk to different department and they leave at 5PM EST . i ignored as money was refunded.
The offer was back again after month ( Aug 2015) with free SD Card this time. price total was $190 this time. I ordered again .to make sure there is no problem i tried Prepaid card, which did not work , so ii had to use same CC card again.This time ordered was confirmed and again. after that i get shipping info . after 2 days i receive SD card only and no camera. I call customer service and they say camera was cancelled as payment did not go through.I was amazed as they sent me SD card, they said it was because on invoice it was free so it cleared however the camera was not. BOMK aren't they supposed to cancel the whole thing then sending free SD cards.
They say its Third time lucky , i ordered SX50HS for $149.99+tax . made sure everything was good. its been two days and status shows as 'Inventory Fulfilled' and no update or confirmation. I really wish they get this right this time.
My 2 Cents to Canon.
Don't put stuff for sale which you cant deliver.
Send email to customer once you cancel an order
If you are out of inventory,say out of stock and don't blame customers CC company.
Invest in your Customer service representatives,they are the face of your company
"