"Ordered canvases back in November. They didn't email, or call. I finally after about 8 weeks shoot them an email, nothing. 5 MONTHS LATER I got a response saying my photo was too small and to send them another one. No option for a refund, no option for changing my type of canvas. Nothing. So I sent them a random picture. It was printed off crappy. Missing chunks, and the corners were all chipped up. No idea where I'm going to hang it since I ordered a specific picture for a specific reason. I emailed them and wrote them on Facebook saying my canvases were damaged. After 2 weeks they write me back, and say that I'm passed the 7 days. So I'm basically screwed out of $115. Don't buy from these jerks.
Also, their website is NOT open for reviews. They will only post 5 star ones. So don't be fooled like I was.
"
"The website says 5-7 days processing, 7-12 days total with shipping. The banner on top guaranteed delivery by Xmas. The email confirmation says 3-4 days for processing. Yet when I emailed for an update, I was told it takes 14+ days for processing, 12-21 total business days - more than double the time given on the website and more than triple the time given on the confirmation email. "
"The shopping experience was simple and easy. I love that the art comes in a variety of sizes. It allows for a custom fit for your space. "
"I was so excited to find this specific Pokémon for my husband. So glad you had it!"
"Very good quality love it"
"Ordered weeks ago ,was asked for a debit card and still didn’t receive any info on my order after sending."
"The quality is excellent and the pictures look better than they did on line. Colors are vibrant. I'm very pleased."
"Exactly how I expected. Only complaint is you can never get on their website. Anyway, you won't be let down. Love it."
"I ordered the "oceans wrath" print from this company during a sale- which never end for them by the way- don't impulsively buy anything just because the sale is "expiring". Anyways I felt confident buying from them because "At Canvas Freaks, we provide a 100% satisfaction guarantee." as stated on their website. I did receive my print in a timely fashion. However, upon opening the box the print/image quality was terrible, the image looked like it was stretched 10x then its original size to make it fit, similar to if you were to make a tiny image the background on your computer screen. The image itself was also darker then expected, and the quality of the frame was questionable at best.
I immediately wanted to return the print, and reached out to customer service via email. They replied promptly and asked me to send them some pictures of the print. I did that promptly and then never heard back from them. Since then, over the course of a month I have sent 7 follow-up emails, as well as several detailed voicemails including my order number and have never received a response. Their phone number is bogus, I have called at least ten times on different days, and each time it just rings 3 or 4 times and then goes straight to voicemail.
So in conclusion, do not order from this company. Their print and frame quality is terrible, and their "100% satisfaction guarantee" is false advertising at its finest. "
"The picture itself means something special to me. However, I have several canvases in my home from different websites. This one isn’t stretched tight and the hanger on the back isn’t even close to being centered "
"I keep getting asked to review something I haven’t seen a preview for, received in person, or gotten notifications for where we are in the process. It’s kind of annoying. I hope the product is good…maybe we will see one day. "
"Great product!
Great price!
Fast delivery!!"
"I was a bit iffy to try this company out at first just because I have never heard of it, but when I saw the deals they were running for the item I wanted, I took a chance. It came out exactly as displayed and I love it!!"
"Great service and recommend"
"Great experience. Definitely like this website. But if someone is paying over 100 dollars for a custom print the Shipping should be free. Specially with the additional fees. "
"I sent a picture of my daughter and her family and got a five piece canvas made out of it . It turned out so good . It’s amazing and they delivered it so fast. Great Work Thank You
Gail"