"Ordered canvases back in November. They didn't email, or call. I finally after about 8 weeks shoot them an email, nothing. 5 MONTHS LATER I got a response saying my photo was too small and to send them another one. No option for a refund, no option for changing my type of canvas. Nothing. So I sent them a random picture. It was printed off crappy. Missing chunks, and the corners were all chipped up. No idea where I'm going to hang it since I ordered a specific picture for a specific reason. I emailed them and wrote them on Facebook saying my canvases were damaged. After 2 weeks they write me back, and say that I'm passed the 7 days. So I'm basically screwed out of $115. Don't buy from these jerks.
Also, their website is NOT open for reviews. They will only post 5 star ones. So don't be fooled like I was.
"
"Very easy to maneuver around the site."
"Billing address is different, nowhere to change that section"
"Ordered the Kaneki 4 picture mural framed...so excited."
"I r really enjoyed Canvas Freaks because they had a variety of canvasas to chose from that were nice
"
"very easy to test out different custom designs!"
"Just about everything on their website looks amazing! Very nice to be able to few art from the comfort of my house. The prices are very fair as well!"
"Great items love this site"
"Quick and easy, love the variety of prints!"
"Love everything in this page!!!"
"Haven’t received a call or email back, the shipping and bill to address was switched and still haven’t got any answers. "
"Please provide more detail in regards to shipping. There is no ETA available. "
"Would be nice to see what my order will look like before purchasing"
"Tried multiple times to contact customer service to update my order. No response. No help. No feedback. So I’m stuck with an order shipped to an incorrect address, but clearly they do not care because they’ve already collected their money. "
"The canvas is absolutely stunning. Great product "
"Easy to order and great looking canvass set. Exited to receive. "
A rep from Canvas Freaks, Canvas Freaks, has responded:
“Hey Mary, we've reshipped it to you as promised! To the new address that you provided to us. It was delivered 2 days ago. Can you please update your star rating for us? ”