"I purchased glow plugs and they were just placed in a shipping bag and outside the box. I haven't installed them, hope they still work. I have no choice but to use them and hope they didn't get damaged
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"Part was as described and showed up not damaged "
"You have to have a department that answers the phone such as parts and you have to have somebody in that department that gives a s*** !!!
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"I was ordered for my Jeep a GASKET. Water Pump and TUB Not received, I sent many email no reply, it’s totally disappointing me"
"Received grill in a carboard box with really no packing other than some rubber bands on the 2 parts grill and mesh pieces to keep them together in shipping. So grill had some scratches that need to be filled and sanded before painting. poor shipping standards imo"
"The correct parts delivered in a timely fashion! All you can ask for."
"First off I live in Mississippi, and the fact is I could not get any of the local dealerships here to communicate back to me about my purchase, so I had to shop online in Texas.
I did find it a little odd, that the purchase did not post on the Mopar site, but rather only on the dealer site. Logan called me about my order that the steering rack I ordered was backordered, but If I wanted to purchase a new rack that was in stock that was available. Logan communicated that even though the new rack in stock did not show it was compatible with my truck in the Mopar system, that he spoke with his master mechanics on site to confirm what his local computers were telling him that the new rack will fit. Also all communications are detailed in my order status on their site, which made things much easier to keep track of. All I had to do was pull up my order, and read the notes entered, something that my local dealer ship here, Mac Haik in Flowood, MS, does not do.
After confirming that information I was informed that if for some reason the rack did not fit, he would arrange a return at no out of pocket shipping.
The rack fit as promised and I am happy that I finally have my truck back on the road after 3 months. Thank you so much for your communication. "
"My order was shipped and arrived when they said! Great quality OEM parts! I recommend their service! Thanks! "
"Ordered a part showing in stock but waited over two weeks for it. Only and initial email stating four days but had to call twice when I emailed and got no reply. "
"Ordered an interior part on an older vehicle on Capitol/McKinney's website who had the part cheaper than mopar standard price. Follow up email allowed me to track the package and received it on time and was packaged well to prevent shipping damage. Thanks to the Parts Department!"
"Exact part needed without any issues. Great price and fast shipping."
"They had the best price and lowest shipping rates around.
Would have been a 5 star, but shipping was kinda slow."
"Ordered a part online received item at no time, and they had the best prices. Great customer service highly recommended. "
"Placed an order online. Arrived quickly and at the most competitive price. Very pleased."
"Easy to install. Great product."