"If I could give a negative star I probably would. Ordered part 3 weeks ago, they charged my card immediately then I didn't hear anything. Waited and waited, sent them an email then never heard back after they confirmed my email was sent and that I would hear back within 24 hours. Five days after sending the email I finally was fed up and called and BIG SURPRISE! The item is supposedly on "back order" just like ever other horrible reviewers. Funny thing, I ordered the part from another website and it shipped THE SAME DAY and was in stock. I will never do business with this company again. I was also told at the time of my order that it was in Stock and told a a story today that the "In Stock" isn't a live thing. Why even have it then?! And why charge my card immediately if its on back order?! Final say: don't do business with this company and their poor business practices. edited to add: I find it very amusing that the person responding to the emails continually places the blame on everyone else but themselves as you can see based on their "comment" below. I also find it very amusing that I was emailed as he stated but I received the other emails with no problem yet cannot find in any inbox or spam folder this response. And I will review based on the events at hand. I feel like they do nothing but try to bully people into giving 5 stars. The BBB will be contacted about this company and their business practices. I stand by my previous complaint."
"For the product I need, Capitol Supply has had the best price! I receive the order quickly and correctly - I have been very pleased with Capitol Supply!"
"Great price, customer service and support! I will recommend Capitol Supply to friends and family. Sheriden Dawes provided excellent customer service!
Thank you!"
"This was my first time ordering from Capitol Supply... Their services was good from the time of my ordering till i recieved my merchandise.. I will continue to do more business with Capitol Supply in the near future..."
"The order arrived very quickly but the blue enamel covering the hydrant was chipped. I did not contact the company as it is going outside in the side yard and will not really be seen. If I had, however, been picking the hydrant out myself, I would not have selected that one to purchase."
"STAY FAR AWAY!!!! Their website claimed something was in stock with 62 being the quantity, then I get an E-mail that they have to "check their stock" - their quote on quote stock on the website is not real - it is just a random number - I have the E-mail from them telling me this. I wait two days on a printer I need for my business ASAP and what happens after 2 DAYS, "oh we do not have any." STAY FAR AWAY!!!"
"Great pricing, confirmation e-mail and delivery status. Quick delivery process and easy to purchase, add to cart and check-out. "
"Great experience overall. Prices were the best I could find and the customer service was great. The item I ordered was on backorder. Knowing this would have been nice as I had to wait a month before I was able to pick up the item. Also, the list of warehouses on the website when I ordered the item through will-call was misleading. They should list only the warehouse locations that have will-call ability.
Over all though, still very pleased."
"Good overall service a little slow to return a call."
"A case of canning jars were broken. The jars received were not the jars ordered. Not happy."
"For Father's Day, I wanted to get my dad a pair of goatskin gardening gloves, as a reminder of all the time we spent working in the yard and garden together as I was growing up. Of all the places I looked online and called, Capitol Supply was the only one that had the brand I wanted available by the pair; other places all sold them by the dozen. The price was extremely high--about 3 x what the others charged. But they got them to me on time, and Dad loved them!"
"Capitol Supply was prompt in handling my order. I received emails letting me know the status of my order, and when I called directly to Capitol Supply, a person answered and handled my inquiry professionally. I had a great experience ordering from Capitol Supply."
"They have the size of cork board material that I was looking for at great price. The online shopping is simple with a list view. Easy to check out as well. Items arrived promptly. "
"Everything went well with my order. This was the second time I have used them and I will defintiely be back."
"I read the reviews on this site before purchasing. I look at the 1 star reviews to see how bad bad can get. There is a systemic problem with this company and order fulfillment.
The responses for the company rep in this review forum, Mr. Levin, seem to involve a great deal of apologizing for his company's failure to perform basic online sales.
The company's violation of law involving "bait and switch " sales technique is most disturbing.
Perhaps Mr. Levine should concentrate on his company's basic sales process of:
1) taking the correct amount of the customer's money
2) sending the correct product in a timely manner
As for me, I am forewarned of this company's disappointing sales and customer service record and will buy the HP printer elsewhere rather than suffer the same problems that these other unfortunates have had to endure.
Ben Thinkin"