"This is a company, CarXenonHIDKits.com or Guope Samcan Inc., that one should avoid at all cost. I tried for months to get the right head light bulb for my vehicle. Time and time again I was promised I would receive the right bulbs in the mail. "Shipped today, Shipping it tomorrow, or Talking with our distributers to get the right bulb." 01/22/2015 closed case 04/30/2015. Had to go though PayPal to finally get my money back. They wanted me to sent the HID Kit back to Canada at the cost of $115.85 UPS, $111.88 FedEx. PayPal once looking this case over refunded me my money in full. Thank you PayPal for our assistance. Caveat emptor - buyer beware!!!"

"Poor customer service. My lights developed a fault, they said they were sending a replacement (as per the lifetime warranty). Over a month later, and no end of excuses from them, nothing has arrived - "Let me call Fed Ex", "Allow 2-3 days for delivery", "They will arrive this week"..........Steer clear!"

"I have written countless letters and received countless replies, “We are sending you the right bulbs right away.” I have sent pictures illustrating to difference between bulbs sent and bulbs needed, as well as the light assembly and how the bulbs are incompatible.

I had asked nicely to request a “Return Authorization” and still I get the response “the bulbs are on the way.” I feel it is your company’s intension to defraud me of my $94.97. I have been taken advantage of as an American 100% Disabled Veteran. I have been taken advantage of and ripped off by CarXenonHIDKits.com."

"This guy is the most unprofessional person in any form of business and is scamming people claiming he is selling "German" made stuff when its just cheap China crap. He sent me broken/non-working bulbs. Not to mention when you try to get your product replaced he will make jokes and tell you he has another customer on the line. I am in the process of trying to get my money back through PayPal."

"READ REVIEW FIRST BEFORE PROCEEDING...BAD CUSTOMER SERVICE...JUST BUY SOMETHING ON CRAIGSLIST RATHER THAN HERE..."

"Avoid this seller. I bought 2 kits. One worked the other did not. They sent out ballasts with the wrong polarity. I phoned and messaged with them more than half a dozen times. They never get back to you. You have to keep calling. The last straw was when they said they were going to send a relay. I told them I didn't need one, that wasn' the problem. They said they're sending it. I said OK. 10 days later nothing shows up. I messaged them again. They said it was out of stock. I told them I was going to file a Paypal dispute. They said they just put the unit in the mail. I told them I would wait for it to arrive. I asked for a tracking number they would not provide one they just kept insisting the part was in the mail. Well guess what? Another 10 days went by and there is no part. These people lie! They're only interested in getting your money. Once they have it good luck to you."

"DO NOT BUY FROM THIS JERK!
SO HERE IS WHAT I DID TO GET A NEW KIT. Go to the site and use the chat. I kept asking on the chat where is my refund or new kit. after about 4 days and nine hours of asking he finally sent the new kit. Should not have to be done like this but I'm tired of getting ripped off from low life's like this.

Original Message:
all merchandise comes from Canada and if there is a problem with it you have to pay the shipping to return the garbage he sells. It would have cost me $90.00 in shipping, duty fees and other fees to ship a piece of garbage hid kit back to him for the so called lifetime guarantee they give you. The also go by

1.GROUPE SAMCAN INC.
****@****

Transaction amount: -$119.98 USD
Transaction date: January 3, 2015

"

"I purchased a HID kit from Carxenonhidkits.com on 5/10/2014 and around November 1st 2014 the bulbs started to go out. I emailed them about the problem and had stated that it was probably a relay issue, they replied back stating that they would send me a new set of bulbs. Emails have been going back and forth since 11/5/2014 until 1/12/2015 and I have yet to receive anything. Filed a complain with paypal in hopes to get a refund or a new kit.

STAY AWAY FROM THIS COMPANY."

" SCAMMERS! DONT WASTE YOUR MONEY WITH THESE GUYS! THEIR PRODUCT IS HORRIBLE, AND THEIR CUSTOMER SERVICE SUCKS! I ORDERED A BIXENON HID KIT FOR MY TRUCK, AND THEY PROMISED ME THAT I WOULD GET THE RIGHT ONE. I EVEN EMAILED THEM IMMEDIATELY AFTER PLACING MY ORDER, AND THEY SAID THAT I WOULD GET THE RIGHT ONE. WHEN IT ARRIVED...ALMOST A WEEK LATE...IT WAS THE WRONG ONE!! IT DOES NOT WORK ON MY VEHICLE! I CONTACTED THEM, AND THEY SAID THAT THEY WOULD SEND ME THE PROPER ONE. AFTER WAITING ANOTHER WEEK, IT STILL HADNT SHOWN UP! I CONTACTED THEM AGAIN, AND THEY SAID I WOULD GET IT IN A FEW DAYS! 3 MONTHS HAVE GONE BY, AND I AM STILL WAITING! EVERYTIME I EMAIL THEM, THEY TELL ME LIES LIKE: ITS ON THE WAY, FEDEX LOST IT, ITS ON BACK ORDER! NOW THEY TELL ME THAT THEY NEVER CARRIED THAT TYPE OF BULB! I HAVE BEEN TRYING TO SEND THE KIT BACK TO THEM FOR A REFUND EVER SINCE THEY SENT ME THE WRONG ONE, AND THEY JUST KEEP STALLING AND MAKING UP EXCUSES! THEY KEEP TELLING ME THAT THEY WILL SEND ME A NEW SET OF BULBS...EXACTLY THE SAME AS THE ONES THAT I AM TRYING TO RETURN...IT MAKES NO SENSE!! THEY ARE NOT VERY SMART AT ALL...THEY HAVE THE BRAINS OF AN INFANT! THEY ARE SCAMMERS AND THEY WILL RIP YOU OFF! THEY HAVE LOUSY CUSTOMER SERVICE AND THEY DONT STAND BEHIND THE PRODUCT THEY SELL! VERY RUDE AND UNPROFFESIONAL! THEY DO NOT CARE ABOUT THEIR CUSTOMERS! THEY WILL TAKE YOUR MONEY AND RUN!! I WILL NEVER BUY FROM THESE GUYS AGAIN! WORST COMPANY EVER...THEIR ENTIRE WEBSITE, WARRANTY, AND RETURN POLICY IS BASED ON LIES!!! DONT SUPPORT THESE CROOKS!!"

"All I can say is WOW! This company has firmly secured my rating of the absolute worst customer service I have ever received from any company. Congratulations Carxenonhidkits.com Purchased a 35 watt kit. Shipped it to me in less than one week. Here it is nearly two months, countless emails, on line support later and I still don't have the correct cables to hook this up to my vehicle despite repeated promises from Carxenonhidkits that I would receive the necessary cables. The explanations for the lack of proper cables varied with every communication. If you get lucky and get all the correct parts the deal is good because the kits are inexpensive. If you need any support then you are basically screwed. Customer support and sales don't have the slightest clue. I kept records of all my communication. Documented all the on line support chat, kept the email from sales and support. All made promises to ship the correct parts within days which never ever happened. If you buy from this company it will be a roll of the dice if you get what you paid for. My suggestion is to pay with a credit card ONLY. If they screw up....just ship it back to them with tracking and cancel the payment on your card. Simple and effective.
PS....I ordered 35 watt but they are more like 15 watt when hotwired together. "

"Kit arrived on time as expected. When I tried to contact seller to return it immediately (changed my mind), they stalled and would continue to argue that I should want to install it. I contacted them 3 times to request an RMA#. Eventually they provided one, but only after I opened a Claim with PayPayl. I returned the item per their instructions, yet 7 weeks later, they still haven't refunded my $99+. I would never recommend to anyone. Customer Service is a joke at best..."

"very bad customer service. send wrong item and missing item. will not willing to correct it. Pay extra to order 55W bulbs and received 35W. They told me there no such thing as 55W. They have been lying to ship item but never did. Becareful with this seller. Will never do business again"

"This company, as the name indicates, sells HID (High Intensity Discharge) headlight conversion kits for high beam, low beam and fog lights for most cars on the road. Their order and delivery service is very good. It is hard to determine from their site if they are located in the US, Canada or China.

The problems begin if there is a problem with the product ordered. In my case the 9006 55W HID Conversion Kit was easy to install, but did not operate very well. When the headlights were turned on it would take anywhere from 10 to 30 seconds before the lights were up to a safe brightness level.

I contacted Car Xenon HID Kits by e-mail about this problem, and they made several suggestions to correct the problem. They decided the problem was that I needed and error canceller capacitor, which they would send to me immediately. Immediately to them meant they would wait a week before it was even shipped. They finally arrived and were installed, but did not solve the problem in any way whatsoever. They then told me that they would send me load resistors, which they guaranteed would solve the problem. They told me I would have them by the end of that week. The following Friday I checked and they had not even been sent yet. But I was assured I would receive them on Monday. On Monday they were finally shipped, from China. All through this process their e-mails have been filled with lies. Virtually nothing I have been told was the truth. The Load Resistors did not, in any way, solve the problem.

CarXenonHIDKits finally said I could return the kit, which they told me would cost $11. I was told to insure the package for $15, and was given an address in Canada to which I was to send the Kit. However, with the size of the box, and the weight, 3lbs 2oz, to send it by First Class USPS it was going to cost about $25. Since the original cost of the kit was about $90, that would mean that return shipment would cost about 27.8% of the original cost. And they refuse to refund the return shipping costs.

The biggest mistake I made was buying directly from the company's web site. If I bought through a merchant on eBay I would have been fully covered and this junk would not have cost me any money in the long run. Unfortunately, and probably by design, CarXenonHIDKits does not sell through eBay or Amazon. I suspect they find it more profitable to stay away from the quality requirements and customer service standards of those two sites.

I will not be returning the Kit until I have completed my investigations with the US and NC Departments of Transportation. I do not know if these lights were legal, but they were definitely unsafe. The kit has been removed and halogen bulbs put back in."