"Don't order from them!
First I ordered sheets / pillowcases from this company but the color was totally different than pictured so of course not to mention it took almost two weeks to get here! I told them I wanted a refund. They agreed but said I had to use their own printed postage label and I asked if they we going to pay for the return post like 99% of the companies I've dealt with do but they said "No, it would be $7.99" which is crazy since they only charged me $6.99 originally to send it! Plus they initially charged me a $1.95 "Priority Service Plus prompt free replacement for orders lost in transit" fee which I've NEVER EVER seen before!
Anyway as mentioned it took weeks to get to me so I sent them back using MY OWN PACKAGE which cost me a LOT LESS than their $7.99. The woman I spoke to on November 16 said that they would NOT charge me for the postage I initially paid. They lied!
I kept calling and e mailing them from Nov. 16 - today (Dec.1) and all I got was that either they hadn't received the package from me or "it's on the way to the return department". So today (DEC. 1) I received an e mail saying " We have received your return of the Sheets and Pillowcase-. A credit in the amount of $ 27.68 was applied to your credit card on 11/30 for this item. Please allow one to two billing cycles for the credit to be reflected on your billing statement. " I just called them and was told that they are only crediting me $27.68 as they did not add in the credit the $7.99 label free which I never used!
I just spoke to a rep (probably from the Philippines) and he said that supposedly he would also credit me the $7.99. That remains to be seen!
Bottom line is that I would advise anyone NOT to deal with this company unless they want a lot of headaches!"
"They sent me a pair of aqua blue gladiator shoes there was black scuff on the upper. I returned item that same day. They sold me ruffled curtains that are very poorly constructed with runs across the material they told me to keep. I kept ordering giving them more chances. The last straw was an order for $40 (2) items when the bill came they wanted $20 for first payment. My FICO credit score is excellent. I called to ask why the payment was so high. Their reply was I'd returned items in past. They refused to lower the payment so I pd for the items in full and am giving an unbiased truthfull review. I do not recommend this company. I ordered many pairs of sandles & shoes 6-8 prs for summer they are not good quality. Most everything they sell is poor quality. They punish you for returning defective products. I'm not a valued customer, I was never late on a payment. Low quality, selling returns and poor customer service is my opinion of Carol Wrights."
"Well it's more then that. My mother died! We found 2 packages unopened at her house. Do we know when she ordered the items, No. Do we even know what is in the boxes, No. Do we need whatever is in the box NO.
I thought we could just return them and call it a day. NO, Can is speak to a supervisor, NO. But you can pay to return the items if you like. My reply NO!
After asking 5 times to speak to a supervisor I was told let me see... on hold then he came back Sorry they are busy. (I wonder why maybe the products are bad?)
Also I wanted to speak to a Supervisor since I have NO idea what this company sells but I wanted to know what I need to do to make sure her account if any was closed. If she subscribed to anything with this company that it was stopped and cancelled. I can see why they would not want to be helpful in this matter everyone wants a dollar. They will not get it from my dead mother!!! or my family!!!
Get a customer service person the can hear what people say when you call. I'm call because my MOHTER IS DEAD!!!!!!!! The response should not be what is your phone number. When asked to speak to a supervisor just get one. If you are to cheap to have supervisors for your customers to talk to then train your agent to deal with EVERYTHING!!! not just take simple orders"
"I shopped with them years ago but now you get the Phillipines and they do not send a confirm order number by email anymore. The Rep. lied to me today when I called. Never sent the email. I hope I receive my order. You wait 20 min.or longer on the phone and on chat on the site. I am done with them. Just like Fingerhut who is now in India."
"I ordered over the phone what was advertised as "Classic Cotton Combo as low as $12.99". However, when I called, I was talking to someone who I believe was in India. Prior to this, when I ordered, I would speak to an employee who knew the products, could answer questions, and could give insight into what I was ordering. I asked at least twice, "Am I ordering three complete sets (combos) in white, turquoise, and coral? The answer was that indeed I was and would be getting the complete order in 7 - 10 business days. Today when the order arrived, I received only the capris, sans tops. I am returning the capris pants and will not be calling them again. The helpful service when you place an order and need questions answered honestly is no longer available."
"I am super dissatisfied with the, I bought 3 items. They came 3 different days. I am sure the combined shipping went out the window. I bought 2 men's belts. They were mis-sized..too small. And 2 shirts. Same thing..too small. And I bought a dress 2 sizes too big and it fit. They are also slow to ship and dont keep any tracking information on their site. They charge postage and then add another 2 buck for priority I just dont trust them any more. My mom shopped there for 30 years.FORGET IT. "
"Placed an order on the 8th of June for the first time on this site. Found a coupon I could use. The order form and confirmation email had the discount from the order applied. Carol Wright Gifts charged my card without the discount. When I called about it I am told its only for member. I asked for a supervisor who wouldn't even take the call instead sent a message through a young girl who became very flippant upon talking with her supervisor. So the coupon wasn't honored. I ask e d so why your website and the order aren't the same? No one knows. How do you know if the coupon is accepted? You don't until you are charged. I will never shop with them again. Irritated"
"placed an order on feb. 17, they said it would ship on feb. 20. On feb 20 i got an email saying it would ship on feb. 27. On feb 25 got an email saying it would ship in 4 to 6 weeks from date of purchase. On feb 26 they put the money for my order back on my credit card. : ("
" A refund check sent was never received and is according to this company already cashed with date and number. These people can claim anything they want and are nothing but a bunch of scammers looking to take advantage of people and their money. Do not order from Carol Right Gifts."
"I received a catalogue without requesting one and on pages 16/17 and 40/41 there were ads for sex toys, in there with the old lady muu muus and ruffled bedspreads and glow in the dark garden fairies. I have kids in my house and I am disgusted that these things were sneakily inserted in a catalogue that used to be just gadgets and home goods. This is sleazy advertising! "
"Order was slower to ship than other companies I deal with. Went to pay online - system would not let me get past page where I entered information - tried to send a email through their options to contact - their system would not submit this either - so overall - company rates a negative 10 stars"
"I ordered 2 small items almost a month ago and still have not received them. I did look online and found where they were finally shipped. Close to 2 weeks later I still haven't seen the items. I do realize it says allow up to 2 weeks from the ship date, but my goodness.... that's kind of a ridiculous time frame with most companies now having things to you within just a couple of days. It doesn't make any sense the amount of time it even takes for them to get the items out the door much less to your home."
"This is the worst company ever! I ordered an item and decided when I got it that I didn't like it and it was not as described on the website. So the very next day I returned it using the return kit they "THEY" supplied. Two weeks later they say they havn't received and to check with my local post office. Wow! What a rip off! These people are nothing but a bunch of scammers lookin to take advantage of people and their money! of course, I did the shop now pay later deal so they will probably turn me into collections for non payment. I say go for it! I took three pictures of the return package before I mailed it and in combination with thir glowing reviews **sarcam**, and a letter to the credit reporting agencies, I'm pretty sure I can get it wiped out. These people are TERRIBBLE!!!!!"
"I recently returned an item to CWG that cost $29.00
with shipping it cost me $38.83, after numerous
Phone calls I received a refund of $26, not
even the cost of the item, on the return label
It said $6,95 would be deducted so what happened
to the rest of it, also in their catalog it states
no questions asked but I was grilled as to why
I was returning the item!
What a crap shoot this company is, will never
buy from them ever again "
"Today I received a credit card statement with an unexplained charge for something called freeshipping.com -- when I inquired about the charge I found that they claimed I had signed up for their "service" while making a purchase from Carol Wright Gifts seven months ago and that the free trial period had expired and now I was being charged for their service.
Looking further, I quickly found that freeshipping.com is a well-known scam that rips off unsuspecting people.
I contacted Carol Wright Gifts asking why they had given my personal information and credit card details to this scam company and I received an immediate form letter reply admitting that freeshipping.com is a "partner" of Carol Wright Gifts but denying having given them any information and claiming that _I_ must have given this company all the information. Carol Wright Gifts also claimed that freeshipping.com sends out a welcome email to every new customer who signs up (I never got any such email).
From the form letter reply it is clear that Carol Wright Gifts receives many complaints about this scam and knows the company is cheating their customers. Since Carol Wright Gifts chooses to "partner" with this scam, I have to put them in the same class of internet slime companies."