"Carters, a popular company specializing in children's clothing, needs to get its act together regarding online sales. Until then, you are strongly advised to refrain from doing any business with Carters.

I placed an order online for an e-gift card to be charged to my credit card. Within hours, my credit card company indicated a hold for the amount I charged. However, my intended recipient had not received email indicating receipt of the gift. After a day of still not hearing back regarding the gift card, I spoke to Carters' customer service, and was informed that it takes from 48 to 72 hours for an e-gift card to be processed. Incredible - 3 days to process an electronic transaction with no shipping involved!

That was not all - I was also told that the e-gift card would be sent in two emails: one to the recipient's email address with the card info, and another to the recipient's SPAM folder (yes, intentionally!) with the PIN number. On top of that, I was told the primary email would not TELL the recipient where the PIN could be found; they were expected to call customer service only when they failed to find the PIN so they could be told to look in their SPAM folder. So how much weed do you think their service architects were smoking when they designed this arcane plan?

But it gets worse. A day later, I received an email telling me that my order was cancelled because they could not verify the information I had supplied when I paid for the gift card - but they could not tell me WHAT information was not verified. When I pressed them on it, I was informed that they use a third-party service to do their verifying, and usually an order gets cancelled when it is placed from an IP address that "seems to be different from the billing address." In other words, you can't order from your work place, or while at a friend's house, or on vacation. (And in my case, I ordered from my billing address anyway.)

So, to summarize, Carters is not a place where you want to entrust your information or money. Do yourself a favor and avoid this disaster of an e-tailer until they can figure out how to handle online transactions that actually benefit their potential customers instead of driving them far away as they did me."

"I live in Mexico and I've made a trip of 12 hours to Texas and pick up my package.
When I arrive home I notice that the stuff inside was all wrong, I ordered $185.00 USD for size 2 boy and I receive girl winter clothes.
I am very dissapointed. I dont know what will happen since i live in Mexico and they dont ship to here.
I already sent them an email and I'm waiting for their response."

"I received the wrong order and am still waiting for my order to RESHIP! its been 7 days. I have never had a service like this. "

"I ordered several items for my kids. I needed it to arrive before I left the hotel in NY. So, I ordered it 1 week in advance and I paid the extra $ for 3 days delivery. The order was shipped 4 days later, and it arrived 8 days later...of course I had already left the hotel. In the meantime I sent them several emails saying that the order was still in "processing" state, for them to cancel it. They said they had no way to cancel it....seriously?? are you kidding me?? you spent 4 days to process an order and you cannot cancel it when I clearly told you it would not arrive on time??
As I said the items arrived several days later, and they charged my credit card....I am now trying to figure out how to recover my money from this incompetent and untrustful company...
do not trust them!!!"

"I've ordered on June 21, with 3-8 days free shipping. On July 1 I still didn't receive it. On July 2 I called them, and they said "Oh, we're sorry, apparently we forgot to scan a label, or something". Seriously? It's my first experience in YEARS that someone just forgot to ship the order. NEVER EVER AGAIN I will order from this incompetent company!!"

"I placed an online order a week ago. When I was completing the order, 7 days ago, carters.com promised 8-day delivery. It still hasn't shipped.

I ordered some gifts for my nephew in Russia, and my husband is leaving on a trip later this week. Mid-week, I sent an email to Carter's explaining the situation, and that I really need my items within 8 days delivery window as promised. It took them 2 days to respond to me with a BS answer - that they are busy, and that my stuff will arrive eventually. Well, they'll be a little less busy in the future, without my orders.
"

"I've received everything I ordered. Everything was as showed on their web page. Price was great and quality very good."

"I saw and ad for their 40% off sale so I decided to give them a try. I remember wearing their clothes when I was young so I thought it would be nice to buy for the baby I'm expecting. The prices were good with the sale and no more expensive than other brands I'd been looking at with normal prices. I also bought some plush animals that were baby-friendly and had eyes and noses embroidered instead of sewn-in pieces. Their matching sets were adorable as well and it got to me in about a week. I will shop with them again."