"Ordered three different style bras from Catherines and they are tiny. Good cup size but no way to get they closed, not even close. Also the dress I ordered appears to be good quality but no shape whatsoever. Pretty unhappy and doubt that I will try again."
"I ordered 1 time in February of 2023. I am a CPA so I have been busy the last 8 months with taxes, extensions, etc. Fast-forward to this weekend when I am reconciling my accounts, I notice there are 9 charges of $16.95 for a reward membership. I reached out to them to dispute it but here is there reply.
As much as I'd love to assist or cancel the program for you, I don't have an option, since the program is administered by Clarus Commerce. I suggest, If you want this program cancelled, please dial the phone number below for real time assistance and for us to better assist you. We'll be also glad to process a refund if you didn't authorize to be enrolled under this program .Pleasure to assist you anytime
Member Rewards Program 1-***-***-****
I wish I would have researched the company prior to purchasing from them. I am usually more diligent about such things. "
"You can buy an item on sell but the shipping is high because they weight your package down with their catalogs. Then if you return the item, the shipping is not refunded and the only way you wouldn’t lose more money is by getting a store credit. This ****, I will not be ordering anything after I use my store credit minus shipping. This is a shame, who else does this? "
"I am still trying to get credit for a refund that was processed June 10. They are telling me my bank is refusing credit to my card because their system is sending wrong info?? I have now given them a different card to try to credit. We'll see...... They said no way to just send a refund check. DI NOT ORDER FROM THIS CIMPANY IF THERE IS A POSSIBILITY OF HAVING TO RETURN!!!!!"
"The clothing is miss sized. In what universe is an 18/20 considered a Large? I returned the clothing, but didn't receive a credit. I emailed the company 3 times asking where my credit was. No response. I called the company and was told I would receive a $46.00 refund to my bank account. I only received $20.40! I will NEVER buy anything from this company again! "
"I ordered 2 weeks ago and my item is still in processing stage. I had to wait 24 minutes to talk to someone. The standard trained response is ”I’m sorry”. Even spoke with a manager.
Such a laughable lie. Because my item won’t be to me in time for when I needed it I wanted to cancel. They say they can’t cancel while the order is processing . So they said I must wait for the item and return it after that. I’m sure they will want to charge me for that and they will say “I’m sorry”. I will never order anything from the again and will warn others away! (I’m a true believer in treating customer service of any type with respect unless I’m not treated with respect)"
"I'm not satisfied with my products and I need to return it but I'm paying for shipping and handling and also have to pay for return the package more money I'm not satisfied with that the return should be free return label because the captain store is 1 hour and 30 minutes from my house also after Catherines company put put a store close to Maryland in Ocean City Maryland and that would be so convenient for me"
"I have shopped Catherine's for my friend for many years. Was always satisfied. However, this last time, I also shopped for myself. I was able to find items in smaller sizes and in petites. It was a fun experience. The customer service ladies were great. This was in store 05881, in Hoover, AL. The whole atmosphere was a happy experience. "
"I have purchased clothing from Catherine's for many years. Have always found the sizes and quality to be outstanding. I am returning a $525 order. The sizes are not true to size and the quality of fabric is terrible. If I had wanted Walmart clothing would have purchased it there. Now I will have doubts about further orders."