"I ordered and received an item described as "custom made" and pretty pricey. It came and was simply an inexpensive manufactured item that goes well (reportedly) with a high ticket item. I contacted the company and pointed out my $40 item is available everywhere for $15, and that I plan to return it. Postage is the customer's responsibility for returns, but the company agreed that the item description was wrong and sent me postage to return the item. The 4 instead of 5 stars is because they are issuing a credit rather than refund. I do appreciate them correcting the website the same day and paying the postage for the return. They do have the nicest looking outdoor cat enclosures I can find. "