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Product & services pricing
4.89/5
Chance of future purchase:
3.98/5
Shipping & packaging:
4.03/5
Customer service:
4.00/5
Return/Replacement policy:
3.75/5
Verified
5/5

2024-12-30

Excellent

"Better price than other Lexus dealers and shipped out my floor mats quicker than expected."

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Verified
1/5

2024-12-25

Glen B. @ Cavender Lexus of Lubbock never returned my call and cancel both of my transmission fluid WTF WS

"For no reason given they cancel both of my WTF WS ordered."

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Verified
5/5

2024-12-23

Luggage Rails

"Got them quickly and with no issues!"

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Verified
5/5

2024-12-20

Great Ordering Experience

"Order verified. I was updated on part movement every step of the way, order received on time in good shape. Not to mention pricing was great compared to others.
"

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Verified
5/5

2024-12-19

Glen is wonderful

"Super quick parts shipment. Glen is a real asset to Lexus."

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Verified
5/5

2024-12-09

License plate bracket

"Arrived promptly.
Packaging protective.
Priced fairly.
Shipping excessive.
"

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Verified
5/5

2024-12-08

Very helpful and professional!

"Very helpful and professional!"

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Verified
1/5

2024-12-01

One week later nothing was shipped .

"One week later nothing was shipped "


Verified
5/5

2024-11-30

Good product. On time..

"When I ordered the floor liners I was given a 10 day estimate for delivery because of the holidays. I had. Good communication from Glen B. and quick shipping.
I received the floor liners in 3-4 days.
I have no issue ordering from them again.
"

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Verified
5/5

2024-11-22

New cluster lens

"Item came quickly and no issues with item."

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Verified
5/5

2024-11-22

ordering parts and delivery

"Lowest price for the part we needed and fast delivery!"

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Verified
5/5

2024-11-20

Long time coming!!

"I visited this dealership not having much knowledge of all the types of Lexus suv there are. We were greeted immediately upon entering. The place was clean and inviting. Damon Cooper, was our sales consultant. He patiently took the time to explain all the different makes and models. Printing out pictures of vehicles and explaining what each one offered. We were there all day. At the end of the day we were able to narrow down our choice to 2. He told us go home think about it and come back the next day and let him know what decision we had come too. We came and went so much. Everytime we came in or left there was this beautiful SUV that just caught my husband and myself eye. We couldn’t get away from it. We went home and looked up that vehicle, and we knew that night that was the one. I called Damon and told him the news and he said I couldn’t agree more. Even though it is not the color we were thinking we wanted. Otis better than what we could have ever imagined. I arrived that afternoon. Damon had it cleaned, detailed and a large cloth over the top with a huge red bow. When he pulled it off I held back my tears. It was a long time coming, the words of Cooper!!! Thank you Coop for making this a great memorable expierence. I’m forever a fan and I absolutely love my Lexus!!! "

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Verified
5/5

2024-11-14

Excellent

"Great service, accurate with my orders and prompt shipping. Very satisfied!"

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