"Contacted parts. Was told to place order online and would arrive next day. Made an online order, but system not very clear regarding which exact parts I would receive. Paid for it. Next day wasn’t contacted about my order, so I called and was on hold for 15 minutes. Drove to dealer to find out my order was wrong and didn’t even arrive. Purchased parts from another dealer."

"Cavender sells Toyota parts at the best online prices in the area. When I call, they are always friendly and they are packaged with care to ensure they are not damaged. "

"My entire experience with Cavender Toyota has been great from the seller to the finance and to the servicing of my vehicle"

"Great customer service (and I received plenty notification when it was ready for pickup), low wait time in line (and shipping was quick), good product and price :) Thank you!"

"I called Internet sales. He answered me politely, gave me the right part number. The online price of the part is competitive."

"fast delivery, good price"

"I was placing specific order however sales person want to sell me the part I really don’t needed. I saved $200 by placing online order at the same place and picked up order from the same person. Some time ignorance makes you to pay more for something you really don’t needed. "

"Only one star because my recent experience was not good. When purchasing transmission fluids, I encounter very poor customer service. Seems like all three cashiers pick the person they want to help out. When I first got to the front of the counter, the three guys looked at me and then at each other until one of them rudely told me what I needed. I explained what I was looking for and seems like he was uncomfortable I even thought he was having a bad day since we all experience the same situation sometime in life. Then the price on each of the bottles of transmission fluid didn't match the price I saw online, so I asked him if he could match not even a competitor's price it was Cavender Toyota website price! His responses were NO, so I told him that I would purchase them online and pick them up right there since I was already at the dealership. He said, yes you can do that. Long story short, I made the purchase online and was waiting for the “your order is ready to pick it up email”, so I let the system process my order gave some time for that to happen and when to the lobby to waited. So, I waited about 45 minutes and never received the email, so I stood up and I headed to them. This time all three cashiers were busy helping other people so patiently wait until my turn. One of them finished with the person he was helping out and never called me, the second cashier did the same then the third one did the same thing. They all acted that they were busy with no person in front of them. One stood up and left and the other two remained the same, I was about to raise my voice and ask them if someone would help me out but one of them saw my frustration and asked me with the same rude attitude as the first one did asking what I needed. So, I explained everything and with a very rude attitude he helped me. Well, there you have it. Seems like they need some training on how to treat ALL customers as they deserve.
Supervisors pay close attention to this situations!"

"My tracking says UPS has my order but haven't delivered it. Not saying this is the dealers fault but I ordered this last week and live in the same city as the dealer and I'm still waiting on the parts."

"excellent service, excellent"

"First, we paid full price for the vehicle without trying to negotiate them down. Asked for a years worth of washtub membership and was denied, but that's not a big deal. Before we signed the paper work we asked if there was a second key and sales said yes. After we signed the contract sales told us they would order the second key and when they get it we'd have to come back to have it programmed to the vehicle. Why did they confirm that there was a second key before the sale? They called when the second key was in and we took the vehicle to have it programmed. After turning over the vehicle and sitting at the dealer for an hour they let us know that the key programmer was down and it couldn't be programmed. We waited an hour for nothing. Several times throughout the week I reached out to see if the programmer was beck up and each time was a no. Finally I asked my salesperson if we came and got the key would he be able to arrange for another Toyota dealer to program it at Cavender's cost. The answer was no. My wife called and spoke with someone in customer service and as it turns out they have 2 programmers, one on the new car side and the other on the used car side and the other programmer worked. We were able to take it in the next day and get the second key programmed. The key could have been programmed when we originally brought the vehicle in to be programmed. Also, it could have been realized afterward that there is another programmer without my wife calling to escalate the problem. Someone did not do their due diligence to find a resolution to provide the best customer experience possible. The vehicle is a certified pre-owned, a great vehicle so far, and the previous owner was listed as the primary driver in the head unit / multi-media system / whatever you call it. Why that driver wasn't taken out of the system before it was sold, I don't know? I could not do a master reset on the system because the previous primary driver had his account locked and only he knows the code. I reached out to the dealer and they said that they don't do the resets and it is the new customer responsibility to do it themselves. Can you believe that? It's up to the new customer to delete the previous owner from the system, something only Toyota has the access to do! They gave me a 1-800 number to call, I don't know why they couldn't do it. I don't know why they didn't do it before they sold the vehicle. I called the 800 number and the rep told me that the dealer was supposed to reset the system before the sale. I let the rep know that I understand and that the dealer won't do it. What a headache Cavender Toyota is."

"Overall was impressed with the customer service and how you are treated. I would just recommend the used Toyota vehicles get a good inspection and should fix things that are under warranty. My truck now has three things needing to be fixed and less than a week having it. "

"Very long wait time it’s been 10 days and still no word on my order"

"Poor communication. They need to let the customer know the part they ordered online is ready"

"I was truly impressed by the professionalism and dedication exhibited by your team members. Their commitment to going above and beyond to address my needs was truly commendable. It was evident that they genuinely cared about ensuring that my experience was a positive one."