"I purchased a Hamilton Khaku Field brown strap watch for $396.99 on August 9, 2016. The following week, Certified Watch Store reduced the price of this watch to $358.99. I wrote to request a $38 refund. Certified Watch Store has not responded to my request for the refund.
I am disappointed with Certified Watch Store.
I have received the refund-of $38.00- love the watch-all is well!!!!
"
"I am completely satisfied with Certified Watch Store. From the moment I logged on to the website, to the completion of my order, I had the best online shopping experience. Not to mention Richy, in the online department, he was phenomenal!!! CWS is definitely my stop when shopping for a watch at a convenient price. "
"I never received a confirmation e-mail after I purchased this watch. So far, very please with the watch. It looks really nice. (: Thank you! "
"I decided to return the watch after i saw it and Certified Watch was so kind and quick to give me my refund. Great company to purchase from. I would buy another watch from them"
"Certified Watch Store was fantastic! I've bought a number of watches over the years, this was the best experience I've ever had with a watch company. Delivered the watch SUPER FAST! Really, I felt like I just got off the computer ordering the watch - received an email telling me the order was received - the next day the email wrote the watch had been shipped - the following day I received the watch. It was beautiful and exactly as advertised. I wanted a name brand thin classy looking dress watch and couldn't afford a Patek Philippe, this Bulova certainly fills the bill.
The information booklet & warranty information was missing, I notified them by email and they sent me the booklet & information the following day. GREAT COMPANY! BEST PRICES! GREAT SERVICE! BEAUTIFUL WATCH that's not the size of a Clock on your wrist.
I will purchase from Certified Watch Store again with complete confidence.
"
"Received a great watch at a great price!!"
"Not used to the long delay from ordering my watch to receiving confirmation of shipment. Attemps to contact them by phone was delayed by some Monday/Tuesday holiday. Even after that, getting to talk to a human was difficult."
"Item received on time and very pleased. "
"The order took longer than I expected compared to other items I had ordered from other on line orders. The on line chat was not to my liking at all."
"Excellent and smooth transaction"
"Overall I was very satisfied despite a couple of blips. I placed my order on a Saturday. The watch was in stock and the site indicates that items ship within 48 hours. I expected the item to ship by the end of the day on Tuesday. When it had not shipped Wednesday morning I started to get concerned. I waited through the day and decided to call them at 3pm. I called, went through the prompts and got an all reps are busy message. I put the call on speaker phone and continued to work. I had them on speaker phone for 2 hours with no answer. During that time I also tried their chat with no success. When 5pm came around I was about to give up when I refreshed their site and suddenly my watch had shipped, it arrived the next day even though I did not request next day delivery. So, I had a bad time waiting on hold for them but to me they realized they shipped after the 48 hour window and made up for it with next day delivery. Got the watch in 3 business days and it was an authentic Citizens watch and in excellent condition (new). "
"ups tracking was not available for a long time"
"fast shipping, was here in 2 days."
"Excellent service and pricing "
"Awesome experiebce. Watch exactly as described. Exceptionally fast delivery. Highly recommend :)"