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CharitySpring.com

5 reviews
1.00 / 5


Please note: It appears that this site may no longer be active or is now pointing to a domain unrelated to the original business. As a result, we have temporarily suspended organic review collection for this seller.. Click Learn More if you have any questions.

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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2006-07-10

"I ordered 5 DVDs from Charityspring through Amazon as they indicated all were in stock and ships in 2 days. However the first DVD arrived 3 weeks after placing my order, the 2nd DVD arrived a week after the first one, then it was another month before the 3rd DVD arrived. I never did receive the 4th or 5th DVDs on my order. Throughout all this all of my emails to Charityspring were ignored. This guy is a crook and i bet none of the money goes to charity as they claim. There's no other way to get ahold of Charityspring, but the return address is in the Temecula area which is about 90 miles away and i will be pounding on this guy's door one day. I'll be notifying the Temecula police and the Better Business Bureau. I can't find how to get ahold of Amazon to get a refund on the two DVDs i was screwed out of. Avoid Charityspring like the plague, it's a ripoff !"

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Value the company offers
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Is easy to do business with
Is committed to quality products and services
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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Making decisions on their own
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Customer service making decisions on their own
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Verified
1/5

2006-05-16

"I had ordered 2 DVDs from this site via a third party. As of today May 15 2006 I have not recieved my products. I have tried to contact them at least 4 times with the last two being very nasty, ( most halve decent companys respond to that). DO NOT BUY FROM THIS COMPANY. On a scale from 1-5, 5 being tops I give them a -5."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
N/A
Ease of checking order status
N/A
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
N/A
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
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Verified
1/5

2006-02-19

"ordered one exercise DVD, got immediate confirmation of order, but NEVER got the DVD. I contacted charityspring 3 times with absolutely no response. I had ordered thru amazon and they have helped me by processing a refund. In future, I will make sure products I get from Amazon don't come from charityspring"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
N/A
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
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Verified
1/5

2006-01-27

"I bought Harry Potter 3 movies box set from Charity Spring through Amazon.com and I was literally cheated. It was never delivered at woodland hills california. I mailed 4 to 5 times which produced no responce. DO NOT BUY FROM THIS SELLER."

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Verified
1/5

2005-12-30

"After ordering this 3-CD set online from the vendor via Amazon.com I waited approximately a month for their delivery. That was frustrating as they stated they would normally ship within 2 business days, and they would not answer e-mails requesting status. When finally received, I found all three disks damaged and none would play correctly. Since November, I have sent NUMEROUS e-mails either via Amazon.com or directly to the vendor trying to get a response. I finally got an e-mail stating they would refund my order, but after returning the CD's, within the specified timeframe, via signed receipt, traceable, mail (over 3 weeks ago now) the company has not even sent an acknowledgement to any further e-mails. Customer service there seems very hit or miss... I won't buy from them again. According to Amazon.com the company satisfaction rating has dropped to 65% over the last 30 days and the company now only has an 85% lifetime satisfaction rating with them. I strongly recommend you review their ratings as well."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
N/A
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use