ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.66/5
Chance of future purchase:
4.69/5
Shipping & packaging:
4.72/5
Customer service:
4.72/5
Return/Replacement policy:
4.72/5


Verified
5/5

2024-07-25

From booking to the actual ride, the trip was handled perfectly

"CharterUP was had incredible professionalism. Every stage, from booking to the actual ride, was handled perfectly. The staff were friendly and attentive, and the bus ride was smooth and enjoyable. Highly recommended for a reliable service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-25

CharterUP exceeded our expectations

"The booking process was straightforward, and their customer support was friendly and efficient. The bus was clean and comfortable, making our journey pleasant. Their dedication to customer satisfaction is truly evident."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-25

This charter company truly impressed us by their service

"The bus arrived right on time and was spotless. Our driver was professional and friendly, which made our journey worry-free. The booking was seamless and hassle-free. We'll use this service again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-25

My experience with CharterUP was fantastic

"The website made booking quick and simple, and the bus was exactly what we needed for our company event. From the easy booking process to the clean and punctual bus, every aspect was perfect. Highly recommend!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-07-09

Horrible & over charged

"Stay away. It's not worth the money. They sent an old rundown bus with no name on it which was hard to identify amongst other buses & the driver was horrible too, I was trying to operate the DVD when he knew he had to do it from his console and said nothing. There was no customer service with the bus driver, he did not even identify himself. We were not able to stop as indicated on my itinerary on the way there because the bus driver kept asking me which way to go, I'm not the bus driver you should know or call your logistics. However they charged me 130.00 over because he said we left MD live late, we did by 20 min & I shouldn't be held accountable for the driver's actions. He could have driver slowly I do know, it's just a way of getting extra money , It was an overall horrible experience. Stick with your local companys. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-06-29

Great service with user-friendly site

"The website was user-friendly, the booking process was straightforward, and the service on the day of our event was prompt and courteous. The bus was clean and comfortable, and the entire experience was perfect. Highly recommend for any transportation needs."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-06-29

The buses were clean, modern, and comfortable.

"CharterUP provided the buses for my daughter's wedding, and they were perfect. The drivers were exceptional, and everything was coordinated flawlessly. I highly recommend them for any special event transportation needs."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-06-29

We booked multiple times with CharterUP

"Their dedication to professionalism makes CharterUP a valuable partner. The friendly drivers and high service standards are why we continue to choose them for our transportation needs. The buses are always clean and comfortable, making every trip enjoyable."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-06-29

I wholeheartedly recommend this company for their outstanding service.

"Choosing this company for our charter was an excellent decision. The service was flawless, and the experience exceeded our expectations. The bus was immaculate, and the driver was professional and punctual."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-06-29

Great charter bus company with great amenities

"Our family had a fantastic experience with charterup. The amenities in the bus included wifi, outlets for our electronics, and a restroom. The bus was clean, comfortable, and equipped with everything we needed for our trip."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-06-29

CharteruUP excelled in flexibility and communication.

"They excelled in flexibility and communication. They managed our last-minute changes efficiently, and their buses offer modern amenities like Wi-Fi. The customer service is top-notch, and the travel experience was very comfortable and enjoyable."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-06-29

Highly recommended for any transportation needs.

"CharterUP went above and beyond to meet the needs of our group. They provide a seamless and enjoyable travel experience from start to finish. The buses are modern and comfortable, and the drivers are professional and friendly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-06-29

The professionalism of this company is commendable.

"The professionalism of this company is commendable. From booking to the end of our journey, every aspect was handled with care and attention to detail. The drivers are courteous and the buses are well-maintained, ensuring a pleasant travel experience."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-06-29

Every trip with them has been seamless and enjoyable.

"This charter company was not just a transportation company, it was a partner to us when organizing our trip. Their excellence, flexibility, and transparency stood out. Every trip with them has been seamless and enjoyable."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-06-29

CharterUP is our go-to transportation service due to their reliability and efficiency

"The drivers are always professional, the buses are high-quality, and the booking process is straightforward. They consistently provide a safe and comfortable journey. Very good service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges