"I was charged $50 for installation of a falsely advertised internet service. The sales rep of Charter Spectrum told me that the service offered is 400/30 (400mbs download speed and 30mbs upload speed). However, once installed, their company confirmed that only 400/20 was available. Three technicians and the customer service telephone line confirmed that what sales rep advertised was never legitimate.

When I tried to ask the sales rep for help, she ignored me and when I finally caught her on the phone, she was rude and made me feel like I was bothering her. I had to go to her sales director who was more professional but could not do anything about the issue. "