"When I was booking my flight originally, the top banner in bright green said that there was "free cancellation for 24 hours" with no fees associated at all by calling their customer support line. I wasn't sure that it was the flight that I wanted, but I went ahead and booked it with that guarantee at the front of my mind. I found a different flight and decided to use the free 24 hour cancellation. Upon calling the line, I was told that there was going to be a $250 cancellation fee even though I was cancelling within 3 hours of the original booking. The customer service agent was condescending and repeatedly told me that on a later page in fine print at the very bottom, they say that there may be a fee for cancellation, but does not specify any amount. Apparently the bright green banner at the beginning of the booking process is just completely false.
After a long, frustrating call where I attempted to point out the complete contradiction and false advertising of the free 24 hour cancellation, they did finally waive the cancellation fee for me, but the customer service representative very rudely insisted that it was a one time exception and that I misunderstood their deliberately deceptive and confusing policies and was therefore in the wrong."
"Just simple, easy, fast, no hidden choices. All was upfront you make easy choice and move on."
"Greater prices at the moment pleased"
"I used their booking site for a flight and found it easy to use and pretty straight forward. "
"Site very quick and easy to use"
"I like you have more option for choice "
"Easy to compare fares, booking was a breeze as well as the checkout. "
"Site is user friendly. Quick and easy. "
"I would never recommend them"
"Easy to navigate, good deals with flights, only thing we have to pay our seats as they block most of the seats to others who maybe pays more money."
"Easy to book the flight!!!!!!"
"great online experience with booking my flight!
Quick! Easy! Cheap!
"
"I had a great experience book this fly."
"Thanks it was very easy. Better than Alaska's own site"
"Very user friendly experience "
A rep from Cheapflightsfares, TeamORM, has responded:
“Dear Reviewer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our service to book your travel. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Cheers,
Cheapflightsfares.com”