"I was happy with the product I ordered. But I was very unhappy with the way my order was handled. When I placed my order I should have been notified that it was on back order before I was able to complete my transaction. Then for a few weeks after my order was placed, i was told several times it was on back order. I shouldn't have waited so long to receive my order. To be told it will be in your warehouse at a specific time & then when that time comes around, it's still not there. To me, someone isn't doing their job."

"The scanpan and accessories shipped right away. It arrive in prestine condition - no scratches, dents or defects. I am very please with the selection, low prices and fast delivery. I highly recommend Chef Tools and will return to make future purchases."

"Great! Everything received in perfect condition and as ordered. Highly recommend Chef Tools/Network."

"I have purchased from Chef Tools a couple of times now; and am extremely happy with their efficiency and quality in handling orders. They pack the goods well; and deliver quickly! Will definitely continue to do business with them in the the future."

"The site was easy, the products were high quality."

"Excellent. They had the size of spatula/turner that I had been looking and looking for. Shipped it speedily, well packaged, and it was a smooth transaction. Thank you for offering such great, practical kitchen tools!"

"Don't lack of review scare you away from this company. You can fine this company under BBB.org and Amazon.com. They have a great product and customer service. I ordered three different times and each order took less then five days to get it to my door(they used FedEx). So far I am really happy with cheftools.com and I look forward for more business. "

"Great value on the Shun chef's knife special offer, with free on time delivery exactly as promised."

"I was so excited when I found the jack rabbit cake mold at Chef Tools that my grandmother used when she was alive. She made it every year for Easter and I've been wanting to carry on the tradition with my own family and now I can! Not only was the price GREAT, but the cost of shipping was fantastic too! I recieved my package today and it was in perfect condition and came a day earlier than I was estimated, which was perfectly fine with me. Thank you so much Chef Tools, you made my Easter!
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"Happy to report that when I had problems with my order they were there to help. The kindest customer service people I have ever had the pleasure to deal with. I got an immediate response and even though it was my fault they reshipped it for free. Thank you Cheftools."

"Everything arrived quickly and in good condition. Would certainly order from again."

"I will not reorder from Chef Tools. They waited ten days to notify me that an unspecified "some" of my requested items were backordered. Their "customer service" rep was unhelpful and quite rude. It was two full weeks before I received anything, and I still await the remainder. Next time, I will purchase elsewhere."

"The following was sent to Cheftools customer service after receiving my order. Their response was to refund the cost of the 5 missing cupcake liners instead of the shipping cost. I will no longer use this service as a result: I purchased item 02-2706 description 8815/80 - 80pk Elegant Cupcake liners. The only problem is there are only 75 liners in the package as stated on the package insert. This may seem like a small oversight to you but I don't like being mislead and having to pay for it. I also purchased this item on line rather than in the store, paying the shipping costs, because yours had a larger quantity as per your website. I am awaiting one more item from you and will probably not use your services again. If this was simple description mistake, may I suggest that you fix it because it sure feels like a bait and switch.
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"I ordered a swing a way canopner,was on back order for 2 weeks. Received soon after. The listing at Chef Tools state the can opener is made in the U.S.A. and was the reason I ordered it. It is made in China! I could have bought one in a local store much cheaper and no shipping that was made in China. I emailed Chef Tools and never received a reply. Will not order from this company again. "

"Unhappy to report that I was quite disappointed with Chef Tools.

My order was canceled due to the item being back ordered. That in and of itself is part of online ordering and I find no fault in that. What I did find fault in was that they made no effort to make me aware that my order was canceled. I only found out when, five days after ordering the product with no tracking number received, I logged onto their site and looked up my order. After clicking the snarky "Where's my stuff" tab I learned that my order was canceled.

Thanks Chef Tools. I guess you don't need my business now or in the future. Good for you."