"This was my first time using Chegg. The last 2 years of college I've been using Amazon, but boy have I been doing it wrong! I needed 2 more books that were way over priced in the book store and on Amazon so my class mate told me to try chegg considering I could get the e-book while my hard back shipped to me (due to us having an assignment due that week I needed the text from the book asap!) I found both books I needed on chegg for $25 each! On amazon they were each over $170 and in my book store they were each over $200! I was so impressed and excited to have found this! While I waited just a few days for my books to arrive I was able to use the e-book to read the material. When my book arrived they came in 2 separate boxes and each box was full of free amazing things! They each had multiple coupons and gift cards, one box had a free lip gloss and Red Bull! The other box had a 5 hour energy bottle. There's like $200 of gift cards and coupons that I received from them. I am so impressed with Chegg and so sad I barely get to order my text books from them for my last 2 years! I wish I would've known about it my freshmen year. Thank you Chegg for making my start to the semester amazing!"
"I sold my book to chegg. I signed up to receive the money through PayPal. They received it 10 business days ago. I called the customer service. The warehouse lost my book. They said they are willing to pay via check, which was not what I signed up for. The process for them to write and cut a check takes 15 to 20 business days! So I did what I needed to do as a customer, they mess up and I get punished for it. This is horrible customer service. I am never selling or recommending them again. I can't believe they lost my book, I can't even get it back to try to sell it somewhere else faster. I needed the money before I start classes and now it seems like I'm going to get it mid semester at this rate.
"
"Chegg's customer service is not comparable to other companies that sell textbooks. I had an issue with a book I sold and I was told there is nothing to on there part. That I could either purchase the book that I rented or buy a new one and send it in. Both options were significantly more than the book was originally sold for. Also, I had sent numerous emails trying to fix the problem and I did not get a response for about a week. Therefore, I had to pay to extend the rented books because of there slow service. "
"I rented an e-textbook, but it was hard to me to read the e-textbook. I decided to get a paper book. I called the customer service. A nice guy named Jamal helped me with that. "
"The book to long to get to me. I had to go my one and then return this one and didn’t even get money back "
"Being new to Chegg, I was both apprehensive & curious about what to expect. I found the experience so simple that I became leery & kept waiting for the other shoe to drop. Cheng really thought the process through, with consideration for the student in mind. The process worked superior to my expectations. The one & only situation to arise was mentioned in the instructions, yet Chegg still made it go as smoothly as possible. Will definitely use them again."
"At first I was nervous because I have had no experience in chipping any item to another state but chegg made the poses so stress free and easier then what I thought it would be. "
"Love the system! Everything went smooth and easy! Thank you!"
"Received my book when and as described, returned my book no hassles. Love the service.TJQR3EA3"
"I ordered 2 textbooks from Chegg they were marked as delivered but I never received them. I got a hold of customer support and they sent out the same books as a reshipment free of charge. Great customer service. Thank you Chegg!! "
"Happy arrived quickly and easy to return"
"This has been the best experience ever!!! It was super easy to rent and easier to return. "
"Everything about my Chegg experience was top notch. From the price, to quick delivery, easy return and Chegg solutions. Thanx"
"I love chegg! Everything is easy and fast! Keep it up!
"
"I received my order in a reasonable amount of time. I especially appreciate the easy process of returning rented books."