ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

5/5

2018-02-27

So Easy

"It was so easy and made it less stress full to get books for school. Thank You!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2018-02-22

Books Delayed

"I had two separate orders of books. One arrived on time. The others have been on delay for over a month and I stopped getting updates on their whereabouts. I spent over $120 on those books and now it's halfway through my semester to the point where I may not need them anymore. "


5/5

2018-02-22

Great service with reliable delivery!

"Chegg provided graduate study books at a great rental price then returned a portion of it when the books were returned. "


5/5

2018-02-09

Final book

"This was the last book I needed for my two year degree. Chegg shipped it fast and with lots of extra goodies. The return process was just as easy. Thank you and if ever I need a book in the future chegg will be my first stop. "


5/5

2018-01-30

Great service!!!

"Great and easy way to rent books."


5/5

2018-01-25

Awesome

"The process was easy & quick"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-01-24

best exerience

"Chegg makes the rental of books easy and affordable!"


1/5

2018-01-24

Service

"You take money out of people's accounts before the date it's suppose to come out and refuse to answer any calls or emails . We won't order from you again and also letting everyone we know to stay away from you at all cost8b5"


1/5

2018-01-23

Inconsiderate

"I wasn't even warned when my rental was about to expire. They just randomly withdrew $250 from my bank account. I'm clearly a college student and I don't make a lot of money. They took my utility money and my account was overdrawn. They didn't call or send an email to warn me. They don't care about saving college students' money. They care about bleeding us dry."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-01-22

Book rentals

"Came in great shape! No missing pages! All very helpful
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2018-01-17

Always charge full buying price (even after returned)

"I found the initial rental process super easy, but for each of the past three semesters I've been charged full purchase price for my books even after I've returned them. I've even received an email each time confirming the books have been returned but they still charge me hundreds of dollars. I've always been able to call and sort it out, but average hold time is 20-30 minutes which is incredibly annoying. I'm going to just go through Amazon from now on."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

4/5

2018-01-16

Easy to use!

"I love renting from Chegg! So easy to return. The only problem is, I usually get charged for them not receiving the books until I call to question it, even though I get an email stating they received them. They are always good about giving the credit though."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2018-01-15

Amazing

"You guys rock and were very quick to respond and make right any wrongs. Love this company!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2017-07-25

Outstanding Customer service

"Chegg graciously extended my due date without me having to ask. I was dealing with a death in the family and life for me was sad and chaotic. When I was ready to deal with school again, I was pleasantly surprised that they had taken care of me. Thanks Chegg!"


5/5

2018-01-10

AWESOME

"This is a great service. It helps students like us immensely!! We will be renting books again in a few day. I will definitely recommend CHEGG to all my friends. FIVE STARS!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges