"Initial order went okay; parts arrived in good order. However, the airbrush set came missing parts which were indicated on the site as being included; company claims that these parts are no longer included, but supposedly are sending them (haven't gotte them yet). In addition, the compressor purchased was not compatible without additional components, despite the what pre-sales had said. Discussions with support post-purchase have been erratic - different answers from different people. On the plus side, they seem to be nice but obviously fairly incompetent as a whole."
"Easy to navigate through the website. Items are well organized and easy to find. Placed my order yesterday and received timely order and shipping confirmation emails."
"This was a good consumer experience for me. I'm happy with what I paid and the product. I wish more online companies took the time with their customers like this. I'll keep shopping here for sure."
"Excellent service and quick shipping. I had one item that was on back order and they took the time and kept me informed on the status of the item. I will continue doing business with them for all future orders."
"these guys have a great wealth of advise, there prices on airbrushes and parts are the best I've seen around and you get to talk to someone who takes there time to explain and listen to you!
they send tracking numbers on the shipping and work to get you the best deal possible.
I would call them before shopping elsewhere and after looking around other sights, I ended up with them in the end. awesome shopping and attentive services. Highly recommended."
"Sale prices are great. Purchased 2 Iwatas the first time (HP-SB, CM-C plus), and now a Harder Steenbeck Infinity. Nice people. Staff have always been helpful in answering questions. No problems with shipping overseas to Hawaii via USPS Priority. Deal with confidence!"
"I ordered lots of art supplies for Christmas gift from this company 1.5 weeks before Christmas. On the 4th day of my order they sent me an email to tell me that half of the items were not in stock and that they will take extra 5 business days for them to get.
This was annoying enough, given that now I had very short time to buy these items for Christmas delivery. Their reply was that another person maintains their website and the "do not update" and they also have no inventory control. So basically they sell you stuff they don't have first and then go shopping for it to fulfill your order.
I asked them to ship the rest of the supplies and ask them to do free shipping on those, as while it was reasonable to pay $16 on the entire order, I was not prepared to pay so much shipping for the remaining small items they did have in stock (a few $.99 pencils, tape, etc.).
They did not want to do that and cancelled my order. You would think an online business that probably earns most money from Holiday sales will try to redeem themselves and make it right, but not this company. If you want reliability, especially for time-sensitive deliveries, you should skip this company. I was not only disappointed I wasted time putting my large order together and wasted 4 days to now do this all over again! Don't be fulled by their "discount codes" they more than make up for it in high shipping they charge you. Plus you can get comparable discounts elsewhere."