"Excellent! Easy to navigate website."
"Got wrong merchandise. Problem every time i order from this store! And they can’t process returns in store when you pay with paypal. No other place seems to have a problem, but they can’t handle it. "
"I never received notice about when my order was going to arrive, but I did get a survey before my merchandise arrived and well after when I thought it would. The person answering my survey never responded again and gave me a bad email address to follow up with. She gave me very vague and incorrect information."
"My closet is full of Chico’s and I but my girlfriends gifts from their as well. "
"True to size and feel great with that little stretch! Just what I wanted. "
"Need to add more V t-shirts with 3/4 sleeves. "
"I have had nothing but excellent service."
"Ordered size 3 and it was huge mailed back and still waiting for replacement "
"Ordered online took my money and still have not received my blouse asked for refund no response from customer service!"
"I feel like Chico’s clothes are stylish and consistent in size. "
"When I ordered online it said free returns. when my order came it said $7 returns. what??? You sucked me into ordering with the free return but it was a lie......
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"The items ordered were of good quality and return experience in store went well. I had to wait longer that usual for delivery but that is understandable due to high shipping volume during pandemic. I still have one item back ordered."
"Loved one item but the pants did not fit correctly. Since all the stores were closed, I was not able to return it in person. I called Chicos and they said to send it back and I would not be charged the return fee which is stated on the label. If would have been appreciated if Chico's would have included some information about exchanges with the item. It has been over 2 weeks and no refund yet. Now the stores reopened. So I could have gotten this taken care of. "
"They always make each customer feel like they are st home!"
"I've been a Chico Girl for many years because of the on-going EXCELLENT customer service rendered! Love, love Chico's!!"