"Ordered a top that would have been perfect for return to work. However, after waiting until after time it was to be delivered received email that my order was cancelled."
"Love the clothes--this is my first purchase from Chico's. The jeans are a little loose but I'm keeping them. "
"No confirm on return/exchange"
"I ordered travelers ankle pants with wide legs. They fit perfect true to size and are super comfy. I can wear these to work ..church...or on my day off!. They are perfect for travel as they do not wrinkle . A wardrobe must have piece!"
"I’ve had positive experiences shopping online. The few returns that I did, got processed. I returned the items unused & with the tags still on the garment. I got a full refund. However, the return process is a little slow. Love the no shipping fee for returns! Great improvement. "
"I just received 2 pair of shorts by mail. They fit great."
"Everyone is friendly!!! I have a personal shopped (she was my shopper at Nordstrom's for years and called and had me come to the store when she started working there) I always walk away with one or two shopping bags, and also have ordered on line a little, like during this shut in time. All the gals there are helpful. They came to my (600 people) Retirement Home and put on a show and I was in it - what fun. We had 350 women, the capacity for our Dinner Theatre, Everyone had a good time and it was the second show they have put on here. The store is clean, well stocked, and friendly - what more can you say about a place you like to go to?????"
"I was there on reopening day at the Hickory Chico’s store! What fun! Sales associates were wonderful! "
"I have never ordered an item online, but took advantage of this purchase format during the Stay At Home epidemic. Unfortunately for me, the item I purchased did not look like the photo, so I returned it. Here it is a month later and I have not received my reimbursement! Never will I order again! "
"I ordered a dress from Chico's during Covid 19. The dress arrived within a week. It fit perfectly and I am hard to fit due to my apple shape. Kudos for designing a dress that looks good on several different body types. "
"Michelle P helped me select a beautiful wardrobe with lovely accessories. Very easy to do business with Chicos. "
"Excellent quality and unique styles"
"On two recent occasions, I was led to believe items were available when in fact they won’t be available for six weeks at least. "
"There is a pandemic happening right now, so I am super understanding that things are bound to arrive late, but I placed an order almost an entire month ago now and have still only received half of it. The alarming thing is that aside from asking me to leave a review, Chico's hasn't said a thing. When I looked up the missing items, I saw they were on back order but I received nary a phone call or email letting me know. I would have appreciated better communication from an established company like Chico's and am still wondering if I will ever receive the shirt I bought that matches the necklace I received."
"I purchased two items on line. One fit perfectly but the other was the wrong size. I returned it and have not heard from Chico's about either a refund or an exchange. I don't know how long it takes to receive a response."