"Was easiest shopping experience this year! Bought 3 gifts on sale, two Christmas gifts and one for Feb. birthday. Quality was outstanding and delivery was quick and painless. "
"I had multiple issues to discuss and the Agent was very nice & patient. Unfortunately I have had to return several items in last 6 months due to tops being 2 inches shorter than the item description. Chicos quality is definitely not what it used to be."
"For over 10 days my items showed they sat in distribution center. No tracking available and spent 1/2 hr trying to reach customer service with no success. Never ordering online with them again!"
"I ordered an outfit for my sister in Reno and put the correct address on the order. The outfit arrived in Reno with half the address cut off so it could not be delivered and it was sent back to the store. I had my money refunded, but no Christmas present for my sister. So I picked out another outfit and called the Reno store to have it delivered. I got a very nice woman who promised it would get to my sister's house in time. The store called my sister and said it would be late. It is being delivered today-a day after Christmas!!! I started this process on December 4 and another on December 6. She is getting it today. I am not a happy customer! "
"nice design, great quality, just the size is a bit off from the chart."
"Very nice gray sweater (soft) with bands of silver. I love it!"
"We found much of what we were looking for."
"Enjoyed the jacket that my wife wanted for Christmas."
"No updates on my actual purchase only hundreds of ads"
"I love Chico’s. Probably way to much according to my closet! The clothes are well made and always fit me perfectly! "
"I ordered three clothing pieces on December 8th. I received one and never received the other two. I have tried calling, leaving computer messages and virtually everything I can to get attention to the issue. No response!!! I am still interested in those articles. Can you help me?"
"I thought that my wife, who owns no pajamas, would look really cute in a set of red pajamas, so I ordered one from Chico's. The package arrived on Xmas Eve, when I always do my (rushed) wrapping. I opened it and through the cellophane saw the red -- although the fabric was not what I had expected -- and wrapped up the bag containing the item. Imagine my surprise when my wife opened the package on Christmas morning and discovered a lovely red...poncho! In my family, we do not wear ponchos to bed, although that's an interesting idea.
So since red looks good on my wife, I can rate the poncho as OK -- but I can't rate the pajamas at all. I can, however, rate the process of customer order to customer satisfaction as Lousy. PS -- The shipping invoice lists the product as pajamas. Diversity gone nuts. LOL"
"I love all of Chico’s and Chico’s Off The Rack. They are really the only place that I shop and know that the fit and quality will always be perfect. "
"After waiting over 5/6 weeks, I still have not received my order.Knowing how “off” the delivery system was prior holiday, I could understand. What pushed me over the edge was the lack of cooperation and information from Chico’s. Though I sent several emails (4) and calls (4), just for information,( should I re-order, buy new gifts, what(?),) - no response. I finally had a ‘chat’ w/a customer service rep this week. I was amazed at their lack of understanding and helpfulness. Honestly, they said they had no responsibility or duty to inform customers of their order status or even of the delay. They gave the product to their chosen delivery service and Chico’s was done. As far as this Chicos representative was concerned- too bad. But, I believe the company has a duty to inform - they charged my credit card over 3 weeks ago- but I have nothing to show for my money but frustration. I am very disappointed. No product- no money. Sad. "
"Great help in Acton store. Love doing business with them."