"I placed an order 2 days ago and no response or acknowledgement of the order. I have tried now for 5 hours to reach them and all I get is a recorded message to leave a message but the mail box is full. I appears as though this is the
same problem experienced by many others going back as far as 10 years ago."

"If a business could get a "zero" for customer service, Chock Catalogue would surely be my candidate for the worst company ratings score ever. I tried twice recently to order eight pair of wool socks, but each time the order failed to process. I received no purchase confirmation or "thank you" notice. I placed calls over several days to the Brooklyn-based company using its toll free, local and corporate numbers. With each call, I received the same pre-recorded message instructing me to leave messages, then telling me that the company's mailbox was full and unable to accept more messages. I tried one more number and got a VM greeting from a male who said we can't take your call but leave a message and someone will get back to you. At the tone, I received the same "mailbox full" message that I received using all other numbers. If this company is out of business, I'll understand, but, from all indications, it appears it continues to operate. How, I don't know. "

"My review is mixed because of the lack of communication. My order sat for 2+ weeks. Once I contacted them, they stated one item was out of stock; I requested the balance be shipped. On the next working day it was shipped.
Had I been informed by email they were out of stock, they would receive 4 stars, instead of 3.
If communication improves, I would rate them 4*. Their pricing is good and service (when I called) was polite and efficient."

"I ordered items a month ago. To date, they have not been sent. I have emailed and received no answer. I just tried to call and got an answering service, but the mailbox was full so I couldn't even leave a message."

"Chock Catalogue has to be the worst company I've ever ordered from. I carefully picked Chockcatalog because overnight shipping was offered. I was ordering for someone who really needed the items, quickly. Not only was my order NOT shipped the day it was placed, but my first call to customer service was not returned, the second got a snotty woman who told me that someone in shipping would call back to tell me IF they had sent it, no call, the third got her to tell me they didn't sent it, but refused to find out why. She then passed me to "a manager". Voice mail. Called back and was told that was the owner and there is nobody else to ask. Second message (getting progressively more irate.) No call back.





Thanks for nothing. Love to waste my time.

"

"Website is a little dated, but the price was the best, and shipping was very quick and arrived just a day or two after my order. Very pleased and will definitely order again."

"Worst customer service that I have ever experienced! Online order was never received. Contacted Chock 5 times via email and phone message and never received a response to any emails or voice message. "

"Placed an order for 4 of the same size 7 item.
Recieved 3 correct.
The other was the wrong size.

Tried contacting 6 times by various emails and their online contact form with zero response.

I do not recommend using this company and I will NOT be reodering from them again."

"I ordered merchandise from this company on November 12, 2011. No merchandise, no explanation, no response to inquiry - no future business from me."

"I ordered online from this company on 9/20/11
by 9/26/11 the money had left my account but the items had not been shipped. I tried to contact Chock catalog 5 times all with no response. I am now in the process of filing a complaint with the internet crime bureau and the New York attorney generals office. I would suggest that all with a complaint do the same.
It turns our the regional office for the attorney generals office is only 4.8 miles away from Chock's office.
Address is
Bureau of Consumer Frauds and Protection
Brooklyn Regional Office
55 Hanson Place Suite 1080A

Brooklyn NY 11217-1523
website www.ag.ny.gov

Hopefully everyone with a bad experience will report it. They need to be corrected"

"I ordered 3 pairs of men's BVD briefs and 2 pair started to fall apart. The prices were higher than what I had paid in stores and Chock would not replace the product. They agreed to give me free shipping on my next order. Well, I will not be placing a next order."

"ABSOLUTELY THE WORST COMPANY!!!!! Placed order on 06/07/11 and never received package. Numerous e-mails and phone calls got me nowhere. Told shipping would check it out. Spoke once with Mike Friedman (the owner) who refused to take any future calls. No assistance from Customer Service. Finally got my order cancelled but now trying to get my money back. NEVER USE THIS ONLINE COMPANY!!!! Two months of pure frustration and still waiting....."

"I just placed another order with Chock Catalog last Saturday. Monday I received an e-mail saying my order shipped and it arrived with Thursdays mail. Great prices, high quality merchandise, and fast shipping.

A previous review.
I placed an on line order with Chock Catalog on Saturday and had notice early Monday morning that my order had shipped priority mail. Thats quick service. January, 2013


A previous review...
Ive been buying from Chock Catalog a couple of times a year for several years and the merchandise has always been exactly what I ordered and was shipped quickly. 03/07/2011"

"HORRIBLE !!!! I placed an order online and requested over night shipping. About 10 minutes after I ordered it I called to cancel the order due to I found it about 5 minutes from my house ! When I called the gentleman was extremely helpful and advised me that he was canceling it and if for any reason it did not get canceled to just refuse the package and I would get a full refund. I did just this and the package was recieved back at their unit on 12/01. Every time I call about it they have to research it. I have now talked to "Mike" the supervisor who made me wanna blow my foot off ! He told me I would not recieve credit because I refused the package... Umm thats what I was told to do ! UGH needless to say today is 12/13 and Im still calling them... HORRIBLE"

"Placed order, Got a back order notice. 28 days later i spoke with a guy there. he said he would call me back in 15 minutes and now i get nothing but the answering machine.
wish i would have checked reviews first

they suck!! do not do buisness with them"