"I ordered the Chibiusa/Helios set from them. I had to cancel the first time. They responded by email within three days. Once I was able to order again, I purchased the Chibiusa/Helios set again and received it in the designated time that I had paid for shipping. The set was an official item, not a bootleg, and it was protected by plenty of bubble wrap, and the product was brand new with seals not tampered with. This was not a preorder, but the order of an item already in stock. So I can definitely give them two thumbs up for Customer Service, safe packaging, and proper shipping time for in stock orders. "