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CircuitDeal

4 reviews
1.00 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
2/5

2003-12-09

"Purchased Gruv-X audio FM transmitter, it was defective, took a month to get an RMA, 3 months to get a response, I still haven't gotten a refund"

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Overall product shipping and delivery process

Verified
1/5

2003-10-06

"I ordered three PDA Stylus pens over two weeks ago. I have E-mailed them three times and have called them only to receive a pre-recorded message asking me to use E-mail. Is this company legitimate? I am afraid I have been ripped off. I will never order anything from them again. "

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Is committed to quality products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2003-09-14

"I ordered a P-Bus cable for my pioneer car stereo 2 and a half weeks ago and have not recieved it yet. They billed my credit card a week after the order and have not responded to any of my emails. They don't answer there phone either. I will never order from CircuitDeal again. They also charged an extra $5 handling fee on top of the shipping fee."

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

3/5

2002-11-02

"The product selection is enormous (maybe too big?), the shipping is very cheap and very quick, customer service is not responsive though. I ordered a 400-pack of blank CD-R discs from CircuitDeal, at least the product description explicitly said "400PK." However, when I received the package only 100 discs were in the box. I Emailed customer service twice to inquire why I only received 100 discs when the product description clearly stated 400; so far I have not received an answer and it has been 3 business days. Normally, I expect some sort of response, whether it be good, bad, or indifferent, from the company within 24-48 hours. Since it is now Friday night, I highly doubt I'll get a response over the weekend since they are closed, and I don't expect to hear anything from them on Monday. Regardless of this quantity issue, the 100 discs I did receive were in perfect working condition, and even though I only received 100, the price was so cheap that I have no problem keeping the 100 and never seeing the missing 300. It would be nice if CircuitDeal Emails me and rectifies the situation, but I won't hold my breath. Will I shop from them again? Maybe, if they offer an item that I want for a phenomenally low price."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being trustworthy
N/A
Customer service being easy to reach
Customer service being knowledgeable
N/A
Overall web site
Web site reliability
Web site being easy to use
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