"Hi have purchased parts from all the big on line venders from good to terrible customer service but purchased item a couple of times with no problem and everything packed and shipped professionally but the last time a small piece from on of my tie rod kits was missing (4small shims) and not only did they deal with the vendor on my behalf but they went as far as shipping it right to my house in a far bigger box than they needed to (part would easily fit in an envelope) they even apologize + a credit,if that isn't customer service than I don't know what is...staff is friendly and always try there best best vendor I've ever used "
"none of the discount codes work"
"Classic industries have part for old cars that no other parts store has."
"very confusing website too many hurdles and stops and back and forth. "
"Make check out easier to navigate. I almost gave up and went to another web site."
"Price is Great - selection is Great too; However, typing in address took 4 times to get it to save ? "
"Great. Will shop here again"
"When it comes to hard to find parts or easy to find part classic industries has what your looking for! They have bolts and screws that autozone, napa and advance don't even carry. Trust me this site has everything you need. "
"Exactly what I wanted to order, and used my paper catalogue to search for the parts ahead of time. Work out great. Hopefully the fit now. "
"Several of the items I was going to order were out of stock."
"I was able to fine part I need and the pictures were specific and made my shopping easy. "
"Had to creative a new account"
"Your website is terrible "
"Great products and great service "
"Takes entirely too long to check out
"
"Took awhile to follow the process ,but after I figured it out it all made sense."
A rep from Classic Industries, DBrianSmith, has responded:
“Hello,
Thank you for bringing this to our attention. Customer satisfaction is of the highest priority at Classic. I've just reviewed your order for today. You submitted the promo code for free shipping. We're showing a freight charge of 0.00 on your order that was entered today (3/3/23). You did actually receive the free shipping discount.
We appreciate your business and appreciate you taking the time to leave a review. If there's anything further we can help you with, feel free to contact us at reviews@classicindustries.com.
Sincerely,
Brian
”