"Hi have purchased parts from all the big on line venders from good to terrible customer service but purchased item a couple of times with no problem and everything packed and shipped professionally but the last time a small piece from on of my tie rod kits was missing (4small shims) and not only did they deal with the vendor on my behalf but they went as far as shipping it right to my house in a far bigger box than they needed to (part would easily fit in an envelope) they even apologize + a credit,if that isn't customer service than I don't know what is...staff is friendly and always try there best best vendor I've ever used "
"Had the products I was looking for."
"The add on the internet said free shipping with purchase of a certain dollar amount. I think my purchase was nearly double the amount but shipping was still added. "
"We have had a pleasant experience in ordering from classic industry I have had a hard time ordering a catalogue we have been waiting on one since October hopefully we receive it "
"I have ordered many many parts from Classic Industries, and have never been disappointed!"
"Finding items is difficult , you have to look at items that are not pertenent to items in your search. When you put in your make and model, you should not need to look at items for different
models and years.
When you do find an item you need, there should be a link to related items, like the fasteners you may need for the part.
For example if someone is looking for fenders there should be a link to find the bolts for it"
"good to work with will use you again"
"Not the first time I have ordered from Classic. Always a good experience"
"Easily found replacement gas caps, purchased, but had some kind of screen glitch on the computer and couldn't correct a problem with my card, and I didn't have time to go thru the whole process again right away. A delightful customer representative called me shortly after, corrected my problem, and got my order on the way. The gas caps were exactly what I needed and delivered quickly."
"Great place to find parts for your classic vehicle project. They have most parts in stock, and back orders are filled fairly quickly on most parts."
"there was nothing to it, found pretty fast what i was looking for, with in min the part was order"
"The only place I trust to get the right parts for my ‘67 Camaro. "
"Hard through maneuver through website and understand the quality of part that you are getting"
"This is my first time ordering from you. "
"It was a huge pain in the **** to use this online service"
"maybe the people that answer the phone should at least act like they care."
A rep from Classic Industries, ClassicGabe, has responded:
“Hello and thank you for your order.
Your order came through without a promotion code. For future reference, you have to input the promo code during the checkout process. We'll go ahead and retroactively apply the promo and refund your shipping for this order.
Thank you for choosing Classic Industries.”