"I placed an order a week ago and paid extra for expedited shipping. My credit card was charged but I have not received the order. The website has no tracking of orders so I called. A machine-automated voice answers and says, "The person you are trying to reach is not available and does not have voicemail." I am not sure if this is an actual company!"
"I ordered my item in July- it’s October, and it hasn’t arrived. They customer service has stopped responding to my emails about it. Don’t buy, total scammers! "
"I received my order and the item didn't fit so I sent it back. I went through the proper channels, received an RMA number and paid $13 to ship it back via UPS. The tracking states the received the item months ago, but they won't refund me or respond to my calls or emails. I'd never buy from them. "
"Don't waste your money and your time with this company.
Bianka is apparently the only person working there and she will just ignore you.
Ordered on 7th of July with expected delivery in 2 business days. It's the 18th of August now and I still haven't received anything and nobody reply to my emails.
From the phone she says she will follow up but it's all lies."
"This is a quasi-business run out of a UPS mailbox outlet in Brooklyn, NY. Customer service is non-existent, and delivery is abysmal. Shop anywhere else but here. I still don't have my merchandise."
"I never received my order and after many emails to them and a request for them to have the order traced through the US postal service they have being silent on the matter. $70 lost. Not happy at all."
"I did not receive the order and they will not follow-up for a refund.
This company is a sham and should be STOPPED from stealing from customers, immediately!!!!"
"I wish I would have read the reviews before I placed my order. I placed my order before Christmas & I also called & changed my address & they are so SMART they mailed my pkg. to my old address & I called to see why I haven't received my pkg. & they said they send it to the old address I'm no longer @ that address (I called & changed from the old address to the new,so now I'm out of $70.10 because the **** refuse to refund me my money. The people @ Classic Shapewear are really SMART people (NOT)!!!!!! I never,EVER will shop on this sight again."
"I order a latex waist trainer from this company. I was actually very satisfied for about 5 weeks and lost 2 inches in my waist! But then the hooks started to fall out. After 2 fell out and almost a 3rd, I called the company to have it replaced. They proceeded to tell me that I had to return the waist trainer and they would inspect it and then send me a new one. I have an event coming up in a month and will headed to the west coast in two weeks. BOTH of which I need this waist trainer before and during. They would not send a new one out to replace the defective one and wanted me to actually PURCHASE a new one!!! It's funny how when you are shopping for these, you can only see the positive reviews and then when you have a problem with them, hundreds of negative reviews seem to pop up about how BAD their customer service is. "
"I wish we had read the many negative reviews before we placed our order with Classic Shapewear. Like so many of the others, we experienced a frustrating runaround when we tried to return a product. In our case, the item arrived with white marks on it (not a big deal so we didn't mention it) and when it was tried on and didn't fit I called to get a return number so I could send it back. Two weeks later, the item was shipped back to us with a form letter stating that it didn't pass their quality inspection. When I called to inquire I was told by their "customer service" representative that the item had white marks on it so they shipped it back to me. I explained that the white marks were on the item when I received it but was told that was my problem. I sent them an email expressing my displeasure and, surprise, they ignored it completely.
The products are pretty nice but the service experience is horrific! If I were you, I would definitely look elsewhere.
Tim in Calgary"
"They sent me a bra and the bow was unattached. I returned it and indicated the problem on the return form. They sent it back to me and said the bow was off! Naturally! That's what I returned it for. They won't call me back - they're always "investigating the issue." I will probably never get my money back and will NEVER SHOP THERE AGAIN!! HORRID CUSTOMER SERVICE!"
"Do not order anything from this company you will get ripped off!! Not only did I not receive my package, they will not return my calls or Refund my money, One of the customer representatives actually said to me and I quote "Oh Well" I have never dealt with anything like this in my life. "
"DONT WASTE YOUR TIME OR MONEY. Feels like a total scam. No customer service. I have called them 4 days in a row and no one has called me back. I paid for 2 days shipping, it's been a week and no item has showed up. I have finally emailed them and asked for my money back but still haven't heard anything. I WILL NEVER BUY ANYTHING FROM THEM AGAIN. "
"My bank statement showed CS double-billed me. CS & supervisor swore like the broken record other reviewers have mentioned that there was only 1 transaction, they had double-checked their computer, so I COULDN'T have been double-billed(!?!) My bank contacted them w/ proof, & reversed the charge. CS then changed their story & said I'd made an exact duplicate order hours later(!?!) If their 'puter glitch was to double my order, it' still their fault, yet they are still BS-ing my bank & I'm still having to hassle this. CS makes mistakes (in their favor!) then makes up absurd/bogus stories to cover them, then CHANGES those stories! Don't patronize! Incompetent at best, NO customer service, dishonest at worst. AVOID!"
"Classic Shapewear out of New York has the worst customer service. I placed an online order on 9/5/2014 for a bra and today is 9/22/2014. I never received the order. I have had to do the email contacting first and then Classic Shapewear would respond to my email. I would get dead end answers to my questions. After writing numerous emails and a phone call to them I finally received a phone call from them. Bianca called me and had a accent but I did get the message my bra was out of stock and when it comes in they will ship it priority mail to me. I informed " Bianca " I had enough of Classic Shapewear's customer service and was extremely disappointed and wanted to canceal my order and expected a full refund.' Bianca' said she would have to check on that. I told Bianca again to canceal my order and I want a full refund. Bianca stated she would send me a email to confirm this. Waiting on the email !!!! Do not order from Classic Shapewear. Very unprofessional and dishonest."