ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
3/5

2015-03-16

"I'm actually borderline to dissatisfied but the pricing made the difference.

I'm dissatisfied because I did not recieve any confirmation e-mail of my order. So you need improvement in the ordering system for the auto email task. Another area of improvement that is common to other on-line store is email updates for the status of the order. I undersatand the processing time of the prescription glasses is longer but that more you need to send out auto e-mail updates of the order status. Also once dispatch, a postal tracking system update is greatly appreciated by on-line customers.

But if you deliver and product/build quality is good, I can definitely recommend your on-line store to friends because of the better pricing than other on-line/local stores.
"


Verified
4/5

2015-03-16

"I was very happy with the price and selection of glasses available. The main frustration was with uploading a picture for the try glasses on mode. I had to attempt this many times, there was a lot of errors and when it did work only a handful of the glasses properly lined up with the face. It probably added about an hour to the purchasing process."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-03-16

"very quick delivery thank a lot"


Verified
5/5

2015-03-16

"Very quick delivery awesome service would recommend"


Verified
5/5

2015-03-15

"Awesome service and quick delivery"


Verified
4/5

2015-03-15

"I was really impressed with the prompt delivery and the free contact lense case. However, less impressed by an online retailer who sells contact lenses but doesn't sell contact lense solutions. "


Verified
5/5

2015-03-15

"I can't get over how fast my new glasses arrived. I ordered them on Monday night, by Friday they were in my hands. That includes making them up and sending them from overseas. Wow!!"


Verified
4/5

2015-03-15

"Quick and easy ordering and delivery. I'm not sure about the actual glasses though. I may return then and order different style. These seem to fall down my nose which is irritating."


Verified
5/5

2015-03-15

"Very very fast shipping. Quality product. Very happy!"


Verified
5/5

2015-03-12

"My order was easy to place, it was delivered quickly and the items were packaged well and in mint condition"


Verified
5/5

2015-03-12

"Happy with the frames I chose. Also thank you for the glass cleaner, cloth and little screwdriver supplied with my glasses."


Verified
4/5

2015-03-12

"Great communication throughout so I knew exactly where my order was best price as always."


Verified
5/5

2015-03-11

"My contacts arrived in less than 24hours of ordering them which is fantastic. Really pleased with the service. "


Verified
5/5

2015-03-11

"ORdered contacts, they came in 2 business days, very impressed.

Thank you
"


Verified
5/5

2015-03-11

"Easy to order and fast delivery"