"I'm actually borderline to dissatisfied but the pricing made the difference.
I'm dissatisfied because I did not recieve any confirmation e-mail of my order. So you need improvement in the ordering system for the auto email task. Another area of improvement that is common to other on-line store is email updates for the status of the order. I undersatand the processing time of the prescription glasses is longer but that more you need to send out auto e-mail updates of the order status. Also once dispatch, a postal tracking system update is greatly appreciated by on-line customers.
But if you deliver and product/build quality is good, I can definitely recommend your on-line store to friends because of the better pricing than other on-line/local stores. "
"I was very happy with the price and selection of glasses available. The main frustration was with uploading a picture for the try glasses on mode. I had to attempt this many times, there was a lot of errors and when it did work only a handful of the glasses properly lined up with the face. It probably added about an hour to the purchasing process."
"very quick delivery thank a lot"
"Very quick delivery awesome service would recommend"
"Awesome service and quick delivery"
"I was really impressed with the prompt delivery and the free contact lense case. However, less impressed by an online retailer who sells contact lenses but doesn't sell contact lense solutions. "
"I can't get over how fast my new glasses arrived. I ordered them on Monday night, by Friday they were in my hands. That includes making them up and sending them from overseas. Wow!!"
"Quick and easy ordering and delivery. I'm not sure about the actual glasses though. I may return then and order different style. These seem to fall down my nose which is irritating."
"Very very fast shipping. Quality product. Very happy!"
"My order was easy to place, it was delivered quickly and the items were packaged well and in mint condition"
"Happy with the frames I chose. Also thank you for the glass cleaner, cloth and little screwdriver supplied with my glasses."
"Great communication throughout so I knew exactly where my order was best price as always."
"My contacts arrived in less than 24hours of ordering them which is fantastic. Really pleased with the service. "
"ORdered contacts, they came in 2 business days, very impressed.
Thank you"
"Easy to order and fast delivery"