Clickhere2shop.com

9 reviews
1.00 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
1/5

2022-08-16

Awful Return Experience

"Shipped me defective item. Amazon approved the return and sent a return label. Then, Seller (CLICKHERETOSHoP) gave me an unbelievably frustrating run-around regarding the return. Said I could not use the Amazon return label. Said they had to approve the return, demanded a video that I sent, emailed many confusing messages, said their Shipping Mgr. must approve, would get back to me, but never did."

Pricing of products and services
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2022-03-21

Do not order from this company!

"I ordered a product from Bed bath and beyond not realizing it was a market place seller and never received the product, never received response from the seller, and just to be told from Bed bath and beyond that there was nothing they would do. This company is a scam defrauding people for money!"

Pricing of products and services
Likelihood of customers making future purchases
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Product Returns/Refunds/Exchanges

1/5

2022-02-16

Worst company

"Please ,don' ever fall into this worst website. If i can only chose a no star at all, I would definitely do it. You have to be very definite on your order because theres no returning of item at all because you are responsible for all the shipping costs for your returned item.They will not let you express your right as a customer.Please beware of this site."

Pricing of products and services
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2020-07-08

Clickhere2shop Is the WORST

"Do yourself a favor and avoid buying anything from this vendor. IF the product you purchased makes it to your door you will be LUCKY. IF you can talk to a live person about an issue, such as maybe receiving the product you purchased it would be a MIRACLE. IF they ever responded to the email you sent them, since that is the ONLY way to address any issues you have it would mean THE END OF THE WORLD. This company ****, is the worst and absolutely needs to just shut their doors."

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2020-07-08

Terrible customer service, Scammers on not sending packages

"I am Currently dealing with this company regarding a TV stand fireplace I purchased on May 26, changed my mind and wanted to return it that same day, was told that it was not possible as it was already shipped, given a shipping number that I searched up and called Purolator and was told that it was a tracking number for Best Buy, They never answer my emails or if they do they send me a copy and pasted of the previous email, as of today I am still fighting with them for my money back, And during a pandemic when people are hurting for money, I would not risk it!!!!"

Pricing of products and services
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Product Returns/Refunds/Exchanges

1/5

2020-05-28

AVOID THESE CRIMINALS!

"Bought an item from these crooks on overstock, didn't realize that I was buying from a bunch of underhanded animals. They intentionally false advertise, falsely describing the item. When it arrived I was so dissatisfied and called to return it. They took 2 weeks to respond at which point they said I was responsible for the shipping and a 20% restocking fee. The item is still falsley advertised on overstock.com. These guys are a bunch of scumbags! if you see clickhere2shop run in the opposite direction, you will regret doing business with these greedy criminals. They are criminals!"


5/5

2019-09-18

Excellent

"Was easy shopping ,took less time "

Pricing of products and services
Likelihood of customers making future purchases

1/5

2018-12-20

Worst company hands down!!!

"I just read the previous review and it sounds just like my story! I won’t bore you with the details as they are just like the details in the last review of this ridiculous so called company! Don’t buy from Clickhere2shop!!! You will be taken advantage of and they will take your money and run laughing!!!"

Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2017-05-01

This company has terrible customer service and uses questionable tactics to extract extra charges from customers.

"This is the actual account of the interaction I had with this company,
Oct 30th - I ordered solar lights (I ordered the wrong lights - my mistake)
Nov 10th - I contact Gama Sonic directly to ask if a post mount for these lights were available (No response)
Nov 14th - Follow up email to Gama Sonic (Still no response)

Nov 30th - I contact Clickhere2shop asking about a post mount for these lights, clickhere2shop's reply "We have forwarded your question onto our product manager. We expect to be able to respond to your inquiry within 1 business day.")

Dec 15 - Follow up email because i have not received a response, clickhere2shop's reply - "we have forwarded your question onto our product manager. We expect to be able to respond to your inquiry within 1 business day."

Dec 30 - Another follow email asking for a response or an authorization to return, Clickhere2shop's reply "We have forwarded your question onto our product manager. We expect to be able to respond to your inquiry within 1 business day.)

Dec 30 - Email from clickhere2shop "Anthony, We are sorry for the delayed response. The Windsor only has the option of a 3” mount. We do have other options available; I will attach a copy of the catalog so that you can choose which best suits your needs.Regards, Janae clickhere2shop"

Dec 31 - Return authorization submitted and confirmed by Amazon services to both myself and clickhere2shop

Dec 31 - email from Clickhere2shop "Anthony, We have received your return request for order ***-***-****-3866637 for Windsor Solar Lamp - 3\" Fitter - Black Finish sold on Amazon Canada. Your request for an RMA is being processed, and an e-mail with return instructions will follow within 1-2 business days. We strive to offer superior customer service, and a positive shopping experience. We'd like to earn a 5 star feedback rating, and ensure your 100% satisfaction. If we can be of any further assistance, please do not hesitate to let us know. Regards, Janae Clickhere2shop

Jan 10 - Follow up email asking for the "return instructions"
Jan 10 - Hi Anthony, We apologize for the delay. We will email the manufacturer again & get back to you in 1-2 business days. Regards, Beverly, clickhere2shop

Jan 10 - Email from Clickhere2shop, giving me an Atlanta, GA return address that was going to cost 250 to ship back

Jan 18 - I email asking for a Canadian address to return to as it was shipped from a Canadian address to begin with.

Jan 18 - email from Clickhere2shop, providing a Canadian address
Jan 19 - I email the tracking number

Jan 19 - email from Clickhere2shop confirming tracking number has been received and the credit will be issued within 21 business days from receiving the package

Jan 24 - Canada Post confirms delivery
Apr 12 - email "still waiting for credit"

Apr 12 - email from Clickhere2shop "Hi Anthony, We apologize for the delay. Your return has been received and a refund has been issued. You should receive an email from Amazon CA confirming this. If you have any further questions please don't hesitate to let us know. Jesse, clickhere2shop

I also have an on going dispute for restocking fee with them. thier return policy states "a restocking fee up to 20% "MAY" apply depending on the condition the item is received. The products were returned in original condition I can provide picture, which i offered and asked for pictures of the damaged products returned, which they will not provide. They take a restocking fee no matter what.. they are being dishonest and misleading customers clearly.

Still no refund of the restocking fee even after an employee concedes in an email that Clickhere2shop takes a restocking fee regardless of the condition of the product and also their return policy on Amazon now reads "a 20% restocking fee may apply" the "depending on condition" clause has been removed. To be continued!
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