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Cliff Racer's Video Game Accessories

6 reviews
4.79 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
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Shipping & packaging:
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Customer service:
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Return/Replacement policy:
0.00/5
Verified
4/5

2005-07-18

"I ordered the Smartjoy Frag for XBOX, and the controller extension. I received it within the week, with their USPS First Class mail. Very good company. Good confirmation, easy to broswe website. The product itself worked great with a WIRED keyboard and mouse, but when I used my WIRELESS Logitech MX Duo, where was lag, and it was unplayable. I recommend the store, and the product.

Reason for the modification of my review: Telling the reader between my WIRED and WIRELESS keyboard/mouse experience with the product.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
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Customer service being easy to reach
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Customer service making decisions on their own
N/A
Customer service being trustworthy
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Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-05-26

"Purchased a super joybox 5 from Cliff Racers. Item received nicely packaged, but determined to be faulty. Worked out a replacement via email communication. Staff was friendly, helpful, and quick. Replacement product received in a timely fashion.

Only downside is that I had to pay for return shipping, but this is clearly stated in their store policy. I believe Cliff Racers did pay for the shipping and handling for the replacement item.

Good prices. Very reasonable shipping and handling charges. Highly recommended based on this experience.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused

Verified
5/5

2004-12-16

"Excellent service, support and shipping prices.
Ordered on Friday, had a little problems with Mail server error pending, but it was fixed asap. Very fast support response. Got the product today. 6 Days later. Nice.
"

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Overall quality of the company
Pricing of products and services
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Is trustworthy
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Is easy to do business with
Is committed to quality products and services

Verified
5/5

2004-10-05

"These guys are great. I ordered a PS2 -> USB dual adapter from them. Took them one day of processing, and after that I received my item in 2 business days. That pretty much equals Newegg's great shipping service. These guys sent me emails all along the way, to let me know when my order had been processed and shipped, and even asked to let them know how the product turned out. These guys really seem to care. That's great customer service. For a new venture, these guys are amazing. If you need a game accessory, don't hesitate to try these guys. Lik-sang is no competition."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-06-07

"What can I say? I was a bit skeptical at first, but holy crap! I ordered a PSX->USB converter on Friday night, and I got it on Monday! They even asked me for my opinion of it when they shipped it out. I can't recommend these guys enough."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-03-06

"A nice website with some cool video game accessories. My order, a SNES import converter, arrived on time and it works like a charm (unlike the one Buy-Rite sent me, which doesn't work at all). And the price on it ($14) was good too. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site