ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

  • 1
  • 2

Verified
5/5

2022-09-23

Great Customer Service and Quality Product

"We had three companies quote us in addition to closet factory. Barbara had the best designs and ideas for our space. We paid slightly more than but got much more closet storage then we thought possible.

The installers were on time, professional, and hit the quoted install time.

Very happy to now be the owners of a husband her closet!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-11-16
A rep from Closet Factory - Louisvil, billweldonclosetfactory, has responded:

“Thank you very much for the kind words, Ms Knight - they mean a lot to us. We strive to build partnerships to last a lifetime. We can only do this if each and every client is thrilled with their experience and product. We appreciate your time and consideration and look forward to your next project. Bill”


Verified
5/5

2022-09-01

Excellent service

"I got 3 quotes. The Closet Factory was my first one. I told them I was getting other quotes and they encouraged it. We made a couple of tweeks to the original design. They did not want to stop until I was completely happy with my design. The never acted as if I was bothering them with the thousand questions that I asked. The closet got installed on time. The installers were clean and professional. What little mess they did make during the install was cleaned up. I know a couple of people who were on the fence about spending the money for a custom closet. As soon as they saw mine, they wanted contact information to get one started for themselves. I would recommend them to anyone. Bill and Laura were great to work with!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2022-09-01
A rep from Closet Factory - Louisvil, billweldonclosetfactory, has responded:

“Sandy, thank you so much for the kind words. Your enthusiasm and ultimate happiness with the experience and your system are what makes this job fun and rewarding. We want to ensure we make that truly custom system that solves your organizational needs while also thrilling you with the personal style. Your "thousand" questions are encouraged to ensure we hit it out of the park for you. Thank you for the kind words - enjoy your closet! Bill & Laura :-)”


Verified
5/5

2022-07-26

Very pleased!

"Excellent experience from the design through the installation! Very very pleased with my office/library shelving."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-07-26
A rep from Closet Factory - Louisvil, billweldonclosetfactory, has responded:

“Thank you very much for the kind words - much appreciated! Very happy to hear you are pleased with your office. We look forward to working with you and friends on future projects.”


Verified
5/5

2022-06-28

Excellent experience

"I contacted the closet factory to install a system for our master closet and absolutely love the result. I was really pleased with the whole process. Isaac helped me come up with a design for the space that was better than my original vision. It looks amazing. Also the installer, Brian, was professional and polite, paid excellent attention to detail, and was tidy and efficient in his work. It all exceeded my expectations. I will use closet factory for future projects. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-09-01
A rep from Closet Factory - Louisvil, billweldonclosetfactory, has responded:

“I want to thank you very much for the kind words about our company and team. We strive to ensure our clients are not just happy; but thrilled with the overall experience. Isaac and Brian are amazing team members - thank you for acknowledging. Respectfully - Bill”


Verified
5/5

2022-06-11

Whole house closets/pantry done

"We are a new build and had every closet done. Not only is it beautiful but functional. I have worked on other houses with other companies and they really didn’t get efficient combined with function and beauty. The details were done so well and the team from the designer to the installer were top notch. I would give six stars if I could and I’m usually a tough sell! So happy with everything. Highly recommend Doug our designer and Johnathan/team as the installers. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-09-01
A rep from Closet Factory - Louisvil, billweldonclosetfactory, has responded:

“Jodi, thank you very much for the kind words about your experience - much appreciated. Working with you and seeing the final result and your ultimate thrill is what makes this job fun and rewarding. Doug is truly amazing at what he does - thank you so much for acknowledging. I hope you enjoy your space(s) and we hear from you and your friends for future projects.

From Doug and I both, Go Army! Haha - sorry - had to do it!

Again - thank you! Bill”


  • 1
  • 2