"Excellent customer experience from beginning to end! Thank you Jennifer "
"I am so happy with the design, installation and final result of my fabulous closet! The entire experience was great from the design process to the end result. I will definitely choose Closet Factory for our next project. "
"This is the fourth project we’ve done with Closet Factory and our consultant, Jenny Levet. Jenny is a dream to work with—she listens to our ideas, helps us to refine them, and then figures out how to bring them to life. This time was no exception—we did two closets and both were well designed and expertly installed. We can’t say enough good things about our Closet Factory experiences!"
“We are thrilled to hear about your fantastic experience with Closet Factory and your consultant, Jenny Levet! Thank you for your continued trust in us for your projects. It's wonderful to know that Jenny has been able to bring your ideas to life and create well-designed closets for you. We appreciate your kind words and look forward to working with you again in the future for your organizational needs!”
"The process of designing and picking out features for an office shelving unit was so easy. The designer was very knowledgeable and efficient. I loved that the office sent me updates and reminders. The installer was great and left everything nice and clean. Highly recommend. "
“Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had such a positive experience with our team from start to finish. We appreciate your recommendation and are so happy that you love your new office shelving unit. Enjoy!”
"This was such a great experience.
My design expert Diane listened to my needs and designed my perfect closet. Installation was quick and flawless. Thank you so much Closet Factory!"
“Thank you for your review! We are glad Diane did a great job for you!”
"We had a wonderful experience from start to finish with our master closet project. Erin was so helpful and thorough. She listened to all of our specific requests and captured our design perfectly! The installers were prompt, clean and organized. We love our new closet!"
“We are thrilled to hear about your wonderful experience with us! Thank you for choosing Closet Factory - Richmond, Virginia for your master closet project. We're so glad to hear that Erin and our installers provided excellent service and that your new closet turned out perfectly. Enjoy your new space!”
"Very happy with the consultant, installer and my desk. Would recommend gladly"
“We're thrilled to hear that you had a great experience with our consultant and installer! Thank you for recommending us, we truly appreciate your support.”
"Sue and her team were awesome!"
“Thank you for the amazing review! We are thrilled to hear that Sue and our team did an awesome job. Your satisfaction is our top priority, and we appreciate your support.”
"Installer did an excellent job! He installed alone. Very efficient and clean. Didn’t have to do any clean up afterwards. Second install by him at my office. Awesome job"
“We're thrilled to hear about your positive experience with our installer! Thank you for taking the time to share your feedback - we truly appreciate it!”
"I was very impatient with CF and the professionalism.
However, I’m so incredibly overwhelmed.
It’s been 2 wks and I just want to cry when I go in there and the laundry room. The racks were incredibly hard to adjust. So they came and and cut a bit off each one. I just wish I had some guidance to get me started. I look at the pics and I’m no where near that. I know it takes time and now im constantly moving stuff and shelves. I have a list of what I need, but some days I just cry. I’m easily overwhelmed and frustrated.
I do not regret, but I should be having fun and i am not. I would even hire someone to get me started. Cathy was wonderful and very kind. I’ll get there one day. If you have any suggestions, PLEASE let me know. My bedroom and bathroom are a hot mess.
Thank you so much
Kim "
“Hi Kim, Great speaking with you earlier. In further conversation it sounds like there was a typo in the initial portion of your review and that you were very pleased with the professionalism of your designer and installer. I know moving and getting your items organized can feel very overwhelming but it does sound like you have made some progress and are feeling much better! We are happy to hear that the system is working for you and that you loved your designer and installer. Thank you for reaching out!”
"The team was great to work with! Tasha was very accommodating and patient while we were figuring out what we wanted, and Jason did an awesome job installing our closet system. Would recommend closet factory to all our friends! We have already enjoyed using the space and it helps to keep us organized! "
“Thank you for your review! Tasha and Jason are awesome teammates and we are thrilled they did a great job for you. Glad your new space is helping you stay organized!”
"I love my new closet! Christine came out to my home and made up a perfect layout to fit my needs. The installers were professional and cleaned up everything very well. It only took 2 days to install. "
“Thank you for your review! We are thrilled Christine designed the perfect space for you! Thank you for the great feedback on our installation process!”
"Fantastic . On time Workmanship fantastic , "
“We are thrilled to hear that you had a fantastic experience with us! Thank you for taking the time to share your positive feedback. We truly appreciate it!”
"Have used CF many times in tidewater. Only concern was the ability to match bath cabinet finish. Done expertly. Workmanship was excellent. Have recommended before and will do it again. Thank you."
“We are so glad we were able to match your bathroom cabinet finish! Thank you for the great review!”
"I could not be happier with my new closet. Tracy was so very helpful in designing the perfect system and the installer, Jason, was friendly and courteous. "
“Kimberly, we are so happy to hear you love your new closet. Tracy and Jason are awesome and we are glad you agree! ”
A rep from Closet Factory - Richmond, meganunderwoodclosetfactory, has responded:
“We are thrilled to hear that you are so happy with your fabulous closet! Our team works hard to provide top-notch design, installation, and service, so we appreciate your kind words. We can't wait to work with you again on your next project. Thank you for choosing Closet Factory!”