"When I set out to find a closet system company it was a little overwhelming because there were so many choices. I eventually got bids from three companies. One company wanted to operate over the internet, so I decided against them. The other two, one of which was the Closet Factory, came to my home, measured the new closet space, and showed me the material choices and various options. I worked closely with both designers, but in the end, I chose the Closet Factory for three reasons:
1. The designer, Cindy Feist, listened to what I wanted and designed a system to accommodate our needs. She made thoughtful suggestions and created several versions until I was happy with the design. She did not rush through the design process, and she did not pressure me or try to “upsell” me.
2. The designer created a design which maximized every inch of the closet with no wasted space. (The other company was not able to provide as much useable space because their system was not as customizable.) The system itself had the largest drawer capacity for the dresser area. (The other company had “standard” size drawers which wasted space.)
3. The company is family-owned and doesn’t subcontract their work.
The closet system was installed over a two-day period where it was assembled on site. It was a perfect fit, and it came out beautifully. It looked exactly like my design drawings and there were no surprises. The installers were very polite and considerate while on site. The cleaned up their work area, and even mopped the hardwood floor in the closet when they were done. The hauled all their debris and left nothing behind.
I am happy to recommend the Closet Factory. They have a lot of options from basic to deluxe, and everything in between. Their service was very responsive. When they had an appointment, they showed up on time. They performed as agreed in the contract. And most important, they took the time to understand what I wanted and they delivered.
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"From design to installation, they were kind, courteous, and thorough. They made sure we were happy every step of the way. We were thrilled to have them on our side."
“Thank you for taking your time to leave us your review. If we can be of any further help, please contact your designer directly or call the office. 916-686-4892”
"Cece was amazing in the process of designing all of our pieces and helping us with our needs. Install took about 3 days and everyone was very professional and respectful of not damaging our home in the process. My only complaint is it took about 5 weeks later for the final touches and hitches to be resolved. Overall a great experience and would highly recommend to anyone looking to customize their space. "
“Thank you for taking the time to let us know about your experience with Closet Factory. Our designers do put a great deal of work into their projects and we are continually working to get better! ”
"This is the place if looking for design, price & prefesional people from start to end."
"They did wonderful job. Staff is very cooperative and flexible. "
“Thank you for posting about your great experience with our crew! ”
"There was a good exchange of ideas on the front end, and when I needed more hanging space my designer spent almost 2 hours on a video call with me so we could make amendments. The installer told me what would be involved and how long installation would take. He was easy to talk to and work with, very clean and professional and I felt comfortable having him in my home."
“Thank you, I am glad we were able to adapt the designs to your personal needs! ”
"Barbara was wonderful and so knowledgeable. Everything was handled professionally and exactly as expectations set at purchase. I love love it! "
“Thank you for your wonderful comments! ”
"Cindy (designer) was amazing !!!! She designed a closet that is functional and beautiful! Installation was quick and installers were professional. Cannot wait to do our other closets. "
“Thank you for sharing about your experience with Closet Factory. We look forward to transforming your other closets too! ”
"I love the wall unit,Cindy was the best and was on it every step of the way.
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“Thank you! We appreciate your feedback! ”
"Well worth the price! We are so happy with the final project."
“Thank you for sharing, the photos look great!”
A rep from Closet Factory - Sacramen, joyceritchie, has responded:
“We want to thank you for taking the time to share your experience. From all of us at Closet Factory we enjoyed working with you and look forward to collaborating on future projects!”