"Tom - U.S.A.
Bought a whole lot of items from Clove and when it came to the day of release...you guessed it...OUT OF STOCK. So ofcourse being upset, I cancelled my order and to my surprise, I didn't even get a full refund for something that wasn't even sent to be because of their order cancellation policy which I (and I'm sure most people) didn't notice: Refund for cancelled orders are subject to fluctuations in foreign exchange rates....Freak'n insane if you ask me. So I lost money. What if things had gone the other way in the foreign exchange rate? Do I gain more money?...no. BUYER BEWARE. One more thing, even if it says IN STOCK on their website, doesn't mean it's really IN STOCK. LOST MONEY FOR NOTHING."

"It's hard to believe I'm writing the first review for Clove on this website. Excellent price and service all round. Admittedly, I've only purchased from them once so far, but I would definitely purchase again. Processing and delivery is quick, and queries are answered promptly. I noticed that in several instances, their prices seem to be lower than that of Expansys (who I assume would be a major competitor). I have two minor gripes though of which I feel potential customers should be aware. Firstly, their international courier delivery fee is about a third more expensive than that of Expansys (both use DHL). While this is true for the country I live in, it may not apply to everyone. Secondly, advertised items may not necessarily be in stock at the time of purchase, and nothing is displayed to indicate whether an item is in or out of stock. In fact, after ordering an item which as I was told was the last one available, it has remained purchasable on their website until this day (more than a week after I placed the order and four days after I received it). All it takes though is a simple email or phone call to find out whether an item is in fact available. This may be a nuisance for some, but their customer service is top notch nonetheless. Anyway, these minor gripes of mine are of no consequence by the fact that they sent me a free pen with my order, and there’s never any around when I need one!

EDIT: It's been about a year now since I posted this review, and during this period I've ordered from Clove several more times. I have never, ever, had a problem with them. Without any hassle whatsoever, I cancelled an order, and even had a device returned and replaced with a brand new one after six months of use. Their customer service representative has always been extremely courteous and helpful over the phone, and quick to reply when emailed. I don't denounce the truthfulness to what other customers have said regarding their issues with Clove, I am only saying that I've never, in all the times I've dealt with them, had a problem."