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Verified
5/5

2018-05-03

Great Looking Glasses

"Glasses on line look terrific - looking forward to receiving them"

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Verified
5/5

2018-05-03

Awesome!

"Always there for me, Thank you."

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Verified
4/5

2018-05-03

Fast and Easy

"Always fast and easy to order my contacts with Coastal. "

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Verified
5/5

2018-05-03

Love love love!

"Fast, easy, perfect fit! "

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Verified
5/5

2018-05-03

Chic

"Great glasses at great prices "

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Verified
5/5

2018-05-03

Fast

"I really like the customer service chat!"

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Verified
3/5

2018-05-03

check out -

"thought I had checked out 45 minutes ago - why did I have to do it again ?"

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Verified
5/5

2018-05-03

"Great service. Fast delivery. "

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Verified
5/5

2018-05-03

best price I have seen

"I wont know for sure until I get my order, but the price was right, the coupon was applied and the guarantee should take care of things if I am uncertain."

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Verified
5/5

2018-05-03

Nerdy is Flirty !

"How easy can this be. Virtual shopping and boom a beautiful pair of glasses delivered to your door! No driving back and forth , no waiting for an appointment , then waiting to try on . My fit is a great option ."

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Verified
5/5

2018-05-03

"So easy to navigate website. Quick shipping and easy prescription verification. "

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Verified
2/5

2018-05-03

Confusing checkout process

"Checkout took at least ten tries. Just about to give up when it finally "took." AND on three of those tries, the coupon code was accepted, but on the final one it was not so the total was substantially higher than I thought it would be. Go figure."

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Verified
2/5

2018-05-02

Phony BOGO coupons

"They advertise giving you a "free pair" of glasses with your first purchase. First of all, it only applies to the frames, not the lenses. Secondly, if you try to use the coupon code, it will not apply to any of the frames that are on sale, which was at least 75% of the frames on the site.

I asked customer service if they would give me a new coupon code since the BOGO and 2NEW codes did not work for the glasses I wanted to order, which they said would give me a $10 store credit (for $85 glasses). I declined and asked for at least $40, which would cover the cost of the frames. After 45 minutes of back-and-forth, they offered to reimburse me $40 after I made my order, paying FULL PRICE. I declined that as well, since I didn't trust they would do that. In the end, I just ordered a different pair of frames that did qualify for the BOGO but I will not be shopping with this company again.

I would be glad to have some manager or muckety muck follow up with me after this, but I highly doubt they will.
"

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Verified
5/5

2018-05-02

Great

"Great and I would Shop more "

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Verified
5/5

2018-05-02

Great Service!

"I love Coastal, it is easy to use, and very reliable!"

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