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Verified
5/5

2018-12-04

Quality frames and lenses and excellent customer service!

"Easy web navigation and good return policy and customer service. This is the second purchase I’ve made with coastal.com! I feel that the quality of coastal frames and lenses surpasses other sites that offer cheated unbranded or store branded frames. The lenses are usually easily stretched and the frames are not as durable as coastal.coms"

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Verified
5/5

2018-12-04

Seeing Clearly Now

"I purchased frames I fell in love with, but unfortunately when they arrived, they did nothing for my face, even though I did use Myfit. I was immediately issued a return label and a refund and I reordered new smaller frames and are eagerly awaiting their arrival. "

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Verified
5/5

2018-12-04

Easy Peasy

"Love it. saves time and money"

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Verified
1/5

2018-12-04

have to buy lenses

"why we have to buy lenses is beyond me. i just want frames. all i want.

your site needs lots of UI design!
"

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Verified
5/5

2018-12-04

"Perfect experience every time "

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Verified
5/5

2018-12-04

Speedy and dependable

"They always get them to me in time... and have never messed up my prescription. "

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Verified
5/5

2018-12-04

I can see the light with Coastal Contacts

"easy fast and done! could not be more satisfied"

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Verified
5/5

2018-12-04

"Great!! Fast, easy, simple. "

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Verified
1/5

2018-12-04

Long time customer - very unhappy with customer service.

"I placed an order and then about an hour later, I received an email for my contacts Acuvue Oasys that were priced at $23.99. I contacted customer service and I was on hold for over 15 minutes, it should have been a simple price override. I also sent an "competitive price" match email that made the 12 pack of the contacts cheaper, I was told a supervisor would call me yesterday, they NEVER called me. Horrible customer service and it's very agitating when the error on the email price of $23.99 was Coastal's fault. It was not stated anywhere that the price reflects the 6 pack. They should have stood up for the integrity of the company and given me the advertised price. Very disappointed that I never even received a phone or an apology for the error and wasting my time. I was communicating with ****@****. I have been a long time customer. "

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Verified
5/5

2018-12-04

Top notch services

"I have ordered from Coastal on several occasions, the service and the quality of products is superior. I will continue to order and recommend Coastal to everyone. Thank you."

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Verified
4/5

2018-12-04

"Was a little irritated that the system didn’t have my last prescription saved. Reordering took a bit longer than anticipated. "

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Verified
5/5

2018-12-04

"I love ordering from coastal they have a great selection of frames as well as a variety of pricing to fit my needs! "

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Verified
5/5

2018-12-04

"Great always low in price "

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Verified
5/5

2018-12-04

Quick and easy ordering

"I was pleasantly surprised on how easy the Coastal web site was to order from. I'm also excited to receive my new glasses so quickly."

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Verified
5/5

2018-12-04

Can't beat the sales and quality

"Best shopping experience yet! Easy to pick frames and prices are reasonable. Can't wait to try them on!"

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