"1) Service took 3 hours after we were told it would be 1 hour to 1.5 hours
2) Was quoted price of $100 plus tax - but total price was $173"

"While ordering my parts, I was asked for my VIN number. The parts counter salesperson informed me that the part for my specific vehicle was a little less expensive. Saved me some money and the part was a perfect fit. I will be ordering parts from your dealer from now on. Thank you.




while "

"Over parts for my vehicle and paid for shipping. My package was shipped without my full address and was returned back to sender. It's been over 2 weeks and don't have updated delivery info. This is the worst experience I've had with a purchase."

"The whole experience was very pleasant and easo"

"Customer service is great. In an out quick and parts are great."

"Everyone was very polite and helpful"

"I canceled my order before picking it up and they are going to take 20% off for restocking, it seems like abuse to me, I will never compare anything again."

"Online store has great prices on OE Toyota parts. Store is close to me so I can schedule in store pick up . Friendly, prompt service. I'll be looking here for all my Toyota needs."

"Excellent customer service"

"Great service as always Johnny and his crew do a fantastic job. "

"The website is not the best, and certainly not what I would expect from Toyota."

"Parts were in stock and ready the nextt day for pick up."

"Charles was very helpful."

"More cost effective than shipping anywhere online and ordered it in 2 minutes. Can’t beat it!"

"All the guys in the parts department are great to deal with, but a big shout out to Matt on this order. He went above and beyond to help me figure out the parts I needed for my Son’s 4Runner. Exceptional customer service!"