"It has taken awhile, but I have finally found it. The perfect dress. I love satin. I am very self conscious of my arms and have been told I can have the sleeves customized. I have talked to many agents, but I believe Ruth has helped the most. Thank you from an older bride who is renewing her vows."
"After being disappointed by several bridal salons, I went in to shop for my dress (over two appointments) in the L.A. Cocomelody store. Both times I was fortunate to work with Benjamin, who was very pleasant and helpful. I did not feel stressed or pressured to buy either time, and I am happy to say that I just purchased my dream dress! Thank you Benjamin! Excited to see my dress once it's done! The online experience for Cocomelody was fantastic as well. I am beyond stoked that there is a TBD option, since I am working on losing weight before my wedding. I wholeheartedly recommend Cocomelody if you are looking to purchase a beautiful dress on a budget."
"The website is easy to navigate and there is a huge variety for great prices. Just ordered my try on dress and can't wait for it to get here!"
"First time shopper, will recommend to others. Great prices and options. "
"Ordered swatches for my dress, can't wait to order the real thing!"
"Absolutely amazing experience..can wait to receive my dress"
"Shipping is way too expensive"
"Laurene helped me pick a sample swatch from a colored wedding dress! it was under a different name in the swatches!"
"Very pleased with the customer service when I had a question, they got back to me in a timely manner. "
"Loved having the option to try on dresses at home. The staff were very accommodating and quick with requesting a return extension so I could get together with friends and family to help me decide. Thank you for making a safe at home shopping experience!"
"Easy to find what I needed good priced and love that I can use Afterpay to make my purchase through them"
"This website and downtown Los Angeles store has it all beautiful affordable dresses that look exactly like the pictures you won’t regret it "
"Great customer service right in the Chat box! Laurene helped me with color selection and went the extra step to complete my order. I can't wait to try on my dress!"
"So I purchase a dress from this website thinking it will be shipped and made from the USA. Come to find they ship the dress from China. Let’s start by saying the quality of the dress is terrible looks extremely cheap and definitely not worth the price. Two the customer service is awful. I return The dress and followed all the instructions to get my refund and apparently the dress got “lost” even though it says it got delivered at their location. I honestly Think they don’t want to return my money. Please ladies DO NOT DO NOT PURCHASE FROM THIS STORE. ALL THE DRESSES ARE MADE FROM CHINA. "
“Hi Valerie,
As for the dress quality, we have our own factory. Our US factory makes the sample dresses while our China factory makes the dresses accordingly. In this way, high quality and low prices can be offered to our customers. For the dress you ordered, we use the same craftsmanship and same quality as the one on our website. We are sorry to hear that you are not happy with it.
As it is COVID-19 Period, the shipping company will use no contact delivery and we try to locate every our customer package but failed to find your package, No worries, I will ask our coworker keep working on that . Pls email us service@cocomelody.com if you have any further questions.
Have a good day!”
"It was easy and the ladies that jump in to help are so helpful."
A rep from Cocomelody.com, CocoMelody, has responded:
“Hi Jade,
Thanks for the feedback. Due to COVID-19, worldwide shipping cost has increased much. However, we do not change the shipping fee on our website but shoulder the loss on our own. The shipping fee is 17.78 USD for your order while what we paid to the shipping company is much higher than this.
So we try our best to lighten our customers' burden and hope you kindly understand.
Please feel free to contact service@cocomelody.com or talk with us via livechat if you have any further questions. We are happy to help you all the time.
Have a good day!”