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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
4.17/5
Customer service:
5.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2019-02-25

Customized wedding dress

"I've ordered wedding dress from Cocomelody and asked to customized them to my wishes. I was little bit worried to order online but I was amazed how they were made. Excellent job, beautiful fabric and they fitted just perfectly."

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Verified
5/5

2020-09-28

Specta

"My MOB Gown is exquisite gorgeous and fit my add shaped body perfectly I bought it in quail o gorgeous color. Thank you cocomelody today I ordered a matching shawl. I want to look exceptional for my daughters wedding. 10 stars for me out of 5 "

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Verified
4/5

2020-09-28

"Just ordering colour swatches right now. But had a good experience. Lots of variety. "

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Verified
5/5

2020-09-24

So easy and awesome prices.

"Such a great site. I love it. Will be getting my daughters veil here "

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Verified
5/5

2020-09-23

I I Said Yes To The Dress!!

"I am so happy and relieved of stress! The sales rep was an angel she assisted me with each dress by the way I had no idea what I wanted and my family couldn't agree on anything. I was able to find the perfect dress that makes me feel like an absolute princess!"

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Verified
5/5

2020-09-23

"Had a great experience at the NYC store with Qiara. The dresses are so affordable without sacrificing quality. After appointments at 3 other bridal shops, I found the exact dress I had been looking for!"

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Verified
5/5

2020-09-21

You need to but you dress here!!

"So I live in North Carolina and I went to the pop up shop in Durham and Jessica was the best!!! I had a whole store to myself and it was a magical experience and I found my dress and my veil. Everything was just so perfect and magical, I couldn’t of asked for a better experience!!!"

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Verified
5/5

2020-09-19

SAVED ME

"I love the dresses and customer service. Very friendly helpful people. Made my anxiety over getting a dress vanish."

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Verified
5/5

2020-09-17

I love this shop! So cute and affordable.

"I found a beautiful dress and accessories for my wedding. "

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Verified
5/5

2020-09-17

"Very happy to have the try at home service. With the covid 19 issues this is great, however I would use the shop at home option even if we were not in the current situation. On confusing thing is that the main screen offered the experience for $20. Per Dre’s but when you go to the selections, it is 25."

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Verified
1/5

2020-09-15

Two Issues with the website

"This is my third attempt to checkout. The website is very annoying, I have no choice and have to use this website right now. If I had a choice, after the second attempt, I would have left to another company. This whole experience took me an hour.

Attempt #1 - I was on my Safari browser and when I got to checkout, there was absolutely no way to scroll down on the popup to checkout.

Attempt #2 - I was on my Chrome browser. I checked out using Paypal and I never to got the Paypal screen. So when I checked on my order they said payment incomplete. Well, duh!

Attempt #3 - I chose the reorder button on my account and all the swatches in my account were duplicated. I had to go to each swatch and change the quantity to '1'

My biggest issue with this website is the APIs are PAINFULLY so slow. I had to reselect my nine swatches on each attempt to checkout, which was very annoying waiting for each click to take at least 6-12 seconds. It's also a bad experience taking the user the shopping cart each time they add a swatch to the cart. This is why this whole process took me an hour.
"

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Rep reply posted 2020-09-16
A rep from Cocomelody.com, CocoMelody, has responded:

“Hello Tolu,

We are so sorry that you had a bad experience. Your satisfaction really means a million to us.

We have forwarded your feedback to our developer team and they are working on the 3 Issues you mentioned: Bad Connection With Paypal; Quantity Duplicate Issue; Add a close button to the pop up.

Thanks again for your review and you will surely help us impove

Take care and stay healthy




Verified
5/5

2020-09-14

"Easy to use website and easy to ask questions to find what i was looking for"

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Verified
5/5

2020-09-13

I said yes to the dress

"Will be buying more love my dress"

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Verified
5/5

2020-09-13

"Easy to order online. Thanks!"

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Verified
4/5

2020-09-13

Here goes nothing!

"Lots of great review and affordable prices - looking forward to trying on at home. "

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