"very helpful chat service. I've ordered before and customer service is awesome. dresses are beautifully made as well"
"The autumn sunset orange showed up actually neon! "
"wonderful and very easy to use "
"I hope for speedy shipment of my swatch! "
"Cocomelody is always amazing the dress quality is to die for and nothing can beat the pricing "
"Love that I can order swatches to see if it matches!"
"Wish there were more choices available for at home try on in more sizes. "
"ordered my girls dress fabric so i match everything"
"Great to be able to get a book of swatches"
"I liked the custom sizing options for the dresses, however I am slightly nervous how it will turn out. "
"Customer service had been great with all my questions. If they don't know the answer they will find it out and send you an email with your answer. So far I'm very impressed"
"I'm ordering the try from home. It was very easy process."
"Customer Service was great answering my questions about the swatches and their colors. I appreciate them explaining the material and color layout."
"The bridesmaids were happy with the design of the dress"
"I completely understand the "cannot buy many then choose one" rule. Makes total sense. I do not understand why the return policy is so poor, especially considering that rule. I have to pay $20 in shipping to get it, $20 to ship back to you if it doesn't fit, AND I have to have it "approved" to return in the first place? Plus you don't get full credit back, there's a restocking fee. Of course, you have to pay $20 to get a new dress as well. Lol beautiful dresses, but not worth the hassle. "
“Hi Ashley,
Sorry to hear that you are unhappy with our return policy. As all of our dresses are made to order. In other words, the dresses are made after you place the order. So the return policy can not be same with the in-stock dresses. We only charge 10% dress price for the restocking fee and shoulder the most of loss by ourselves. Hope you kindly understand our situation and really want to make the beautiful dress for you. Pls feel free to contact us service@cocomelody.com if there are any further questions.
Have a good day!”
A rep from Cocomelody.com, CocoMelody, has responded:
“Hi Chelsea，
We are sorry to hear that you are unhappy with the dress.Color charts here have been adjusted to display color as close as to color of actual fabrics. But color representation varies by monitors. There is also slight chromatic aberration caused by camera between color in photos and actual fabric color. It is why we advise our customers to purchase the swatch before ordering the dress. Pls feel free to contact us service@cocomelody.com if you have any further questions.
Have a good day!”