"awesome service all around...great price, fast delivery, warm and insightfull customer service...I just love my Ponte Vecchio LLusso...thank you Matteo"
"I bought a Profitec pro 700 and everything webt Fine. The machine Arrived in barcelona in only two days "
"What can I say, I placed the order and I received a great coffee machine. Yes it took a while to arrive, but it was clear before I placed the order that this was going to be sourced from the manufacturer directly and shipped from another country. It's probably the only way they can get the price competitive. I even like the euro plug and adaptor for the UK, makes it feel proper Italian!"
"If you want complete ignorance this is a 5 star company, if you like dealing with arrogant people this gets 5 stars again, if you like to purchase items then don't need assistance if something is wrong then this outfit gets top marks streets above the rest. If you like ringing up to get problems sorted and like the idea of a person putting the phone down then this is the company to deal with. Please be aware DESPITE WHAT IT SAYS ON THE WEBSITE AND MY ORDER I got a European machine with a European plug NOT to quote 'Products will be supplied with the proper country plug' - this is a lie you get a travel adapter with it which isn't what is stated. Those of you having difficulty with this company just simply contact your payment issuer and request a chargeback for the payment on whatever grounds of the distance selling regulations is applicable to your case. People reading these bad reviews need to think twice before wasting time with this outfit who clearly operate in Italy despite giving the impression with the UK website & phone number they are in the UK. They may be a few pounds cheaper but you will lose out far more in the long run should you need to resolve an issue, I made a mistake but fortunately he will be on the end of chargeback very soon thanks to my credit card issuer, never ever again, if I could give it zero stars I would, worst ever retail experience I could imagine. You will get more cooperation from a Goldfish. "
"I asked for recommendations for a decent Espresso machine and Marco gave me a list of what fitted my requirement..
Put the order in and it arrived very quickly.
A cracking well built machine hardly makes a noise and the espresso it great tasting and hot..
The steam comes out at a very impressive rate to warm and froth the milk.
I'm delighted with the machine..Proper Italian coffee made with Scottish water .
Thank you Marco your a star.."
"I purchased the Rancilio Rocky which unfortunately arrived damaged. I contacted Italia who did everything they could to make it right and sent out replacement parts which arrived in a couple of days.
Great communication and service, best price too.
Highly recommend. "
"Recently bought a brand new grinder from Caffe Italia, it arrived with deep scratches on the machine. Contacted them and they said it's just dust and asked me to clean it. I replied saying that it's not dust, it's deep scratches and they ignored my email afterwards."
"Hello Matteo
A little late but just thanking you for all your help and service. We took delivery of Nuova Simonelli Musica then had to go away from home. We are now using it and ‘over the moon’ with it!
Grazie Mille
Janet"
"I have a bought a coffee machine from Caffe Italia weeks ago and honestly the process from the payment until the machine delivered to my house was going smoothly and so great.
After I recieved the coffee I had many questions to ask so I was emailing coffee Italia about these questions and the shocked me with these prompt response and support.
I would even want to thanks Matteo who was so patients to my millions of questions and he help me a lot to understand a couple of things.
Thanks a lot Caffe Italia and keep going with on the same spirits you give to your customers."
"Profitec Pro700—I bought a coffee machine from a foreign country and sent it to Hong Kong. I was very worried at the beginning. I contacted the customer service department many times. They told me that when I received the coffee machine, it took only two days to send it from Italy to Hong Kong. , received today, brand new machine, packaging is very good, very satisfied"
"I ordered online from Caffè Italia (Rancilio Silvia and Rancilio grinder) and couldn’t fault their service. I had a couple of queries before I ordered which I emailed and got responses really fast, same day.
Once the order was placed it arrived in three days. All well packaged and exactly as advertised.
I’d highly recommend them - they were much cheaper than other sites I compared with but didn’t compromise on the service. "
"I've ordered Rancilio Silvia and Rocky grinder through Coffee Italia. Shipment arrived promptly which I was quite please with. Silvia has been making my morning very pleasant so far and I know it'll continue for years as the machine is a tank. Grinder arrived all smashed up which Coffee Italia addressed by sending a replacement again quite promptly. Price was by far the best I have found online as there were multiple discount codes that were available. One was for buying multiple items and the other was for signing up for newsletter subscription. Would've given five stars had there not been a bit of hiccup with grinder, giving a solid four for Coffee Italia. Thanks!"
"I was looking to upgrade my espresso setup and had decided on a specific machine. I originally contacted a local company of whom I had purchased my original machine. Not only did they not respond until I complained on Twitter, but when they did they did not entertain the idea of some form of discount based on purchasing a grinder or indeed having been a loyal customer (I offered them a guaranteed purchase!). Therefore I looked elsewhere and found CoffeeItalia. The machine in question was a considerable saving by itself, so that was an immediate plus. However what really cemented my decision was when I emailed customer support to ask about incentives and advice, I received a reply almost instantly from Marco (and this was a Saturday!) offering sound advice on a grinder, and even a discount based on purchasing together. Marco has been excellent keeping in touch throughout the order process and in fact my machine is already on its way direct from the manufacturer well ahead of schedule.
Very impressed overall by the service, thanks Marco!"
"I can certainly recommend Coffee Italia! They have amazing prices, and definitely know what they are talking about & they go straight to the source when it comes to getting the right machines from the right manufacturers. Customer service was excellent & communication back and forth was great! Delivery took longer than expected but my coffee machine arrived & is warmly received!"
"The machines came in superb packaging and everything works great!
The quality of Ceado grinder is even better than I could hope for - amazing! The Bezzera espresso machine is also very nice!
I will order from Coffee Italia again in the future and I will recommend them to my friends also.
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