"I ordered some industrial Velcro 8-17-14, 5 days later the order was still in process. I called and left a phone message requesting cancellation. A few hours later I received a return call, he agreed to cancel the order and e mail me the cancellation. He also explained that they were out of stock on the item. I was apprehensive since there was no e mail address on the website, and no answer to 2 phone numbers, but I WAS able to leave a message."