ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.27/5
Chance of future purchase:
4.43/5
Shipping & packaging:
4.55/5
Customer service:
4.28/5
Return/Replacement policy:
4.61/5
Featured Review


Verified
4/5

2022-08-27

Great Service, But a Lack of Communication

"My order arrived quickly and was correct, but there was no communication from ComboInk regarding my order. I did not receive an order confirmation or any information regarding tracking (and yes, I checked my Junk folder as well). It would be helpful to improve those two things because they are doing everything else great. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2022-08-25

So far so good

"ordering was easy and product arrived in only a few days. Haven't used it yet but I'm expecting no issues"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-08-24

Works

"Everything works perfectly for this printer"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-08-17

Best Value for Ink

"Been using Combo Ink for years. They are fast to deliver and always at a great price. When I think ink, I only go here. Thanks for the all the great service over the years."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-08-15

"Excellent ! Fast shipping !!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-08-15

Super fast.

"Ordered one day and it arrived in next day's mail."

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2022-08-15

Exactly as described

"Reasonable price, quick delivery, and product works perfectly. Can't get much better than that."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-08-11

Will Return

"Great service, great price, fast delivery."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-08-09

No problems.

"Easy ordering, quick delivery, ink cartridges work fine."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2022-08-09

Order Status

"First purchase from ComboInk.com
Don't have the toner cartridges yet but got positive feedback from chat with Christian on the order.
I am expecting an email today with the shipping info.
"

Detailed Review Benchmark + -
Overall customer service

Verified
2/5

2022-08-08

Second time I have received incompatible ink carteridges

"This is my second time ordering for my two printers. It seems that there is a 50% that the cartridges will be incompatible when you receive them. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-08-09
A rep from ComboInk.com, Compandsave_G, has responded:

“Hi April,

Here at ComboInk.com, we value the feedback from each and every one of our customers. I am very sorry to hear that you experienced some issues with your most recent order. I will contact you via direct message to assist you. Thank you so much for your time.

Sincerely,

Customer Service Support”


Verified
1/5

2022-08-08

Don't purchase

"I got this ink by following the chart what would fit my printer which is not accuate at all. Don't make the same mistake go to the site designed for your printer and the correct ink. What a frigin mess, ink every where. So now not only out of ink but the $$$ I used to purchase incorrect ink by their chart. This is not a good deal at all. Don't be fooled. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-08-09
A rep from ComboInk.com, Compandsave_G, has responded:

“Hi Debby,

Here at ComboInk.com, we value the feedback from each and every one of our customers. I am very sorry to hear that you experienced some issues with your most recent order. I will contact you via direct message to assist you. Thank you so much for your time.

Sincerely,

Customer Service Support”


Verified
2/5

2022-08-03

My order was placed ........... then unexspectedly canceled & refunded

"The web site was showing that the blue ink we needed to buy for our large format graphics printer was in stock and ready for purchase. The purchase went off without a hitch and I even received a confirmation email.

Unfortunately, too much time had passed after I received my confirmation email and we received another email, this time stating that my order had been refunded... ?
Confused I asked around our shop to see if someone had canceled our credit card form some reason or any other explanation as to why this would have happened. Our card was intact and was active and nobody on our end had canceled the order.
So I called Combo Ink and they stated that the ink that we purchased was out of stock indefinitely with no outlook as to when, if ever, this would be back in stock. This was a fairly big blow to our company at the time as we really needed this particular color for the jobs we had ongoing this week.

The only reason this was not a one star review is I have had good service from Combo Ink in the past and they actually answered my phone call and told me they were unable to get this ink for us most likely indefinitely.

We had to source this item some other place and that took much longer to receive than the time we had available to get our work done on time, creating upset customers.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-08-05
A rep from ComboInk.com, Compandsave_G, has responded:

“Hi Jeffrey,

Here at ComboInk.com, we value the feedback from each and every one of our customers. I am very sorry to hear that you experienced some issues with your most recent order. I will contact you via direct message to assist you. Thank you so much for your time.

Sincerely,

Customer Service Support


Verified
1/5

2022-08-02

Second time a cartridge wasn't recognized, not in the same color slot.

"It is what it is. But I need to mail back a faulty cartridge and wait weeks for a refund of $5. I literally just want to order, have the cartridges work, and not have to speak or reach out to you guys. I don't want to repackage an open cartridge and send it back. It is what it is. "


Rep reply posted 2022-08-02
A rep from ComboInk.com, Compandsave_G, has responded:

“Hi Nathan,

Here at ComboInk.com, we value the feedback from each and every one of our customers. I am very sorry to hear that you experienced some issues with your most recent order. I will contact you via direct message to assist you. Thank you so much for your time.

Sincerely,

Customer Service Support”


Verified
5/5

2022-08-02

excellent service

"excellent service came fast and is a good product"