"excellent service every time
my order ships promptly and is usually here within 2 days
returns are asnap"

"Every thing went find. I am very satisfied."

"I went into the store knowing exactly what I wanted which was a component cable for my xbox. I searched around until I found something that looked like it would do the job but couldn't see the connection for the xbox. I asked one of the staff if the dreamGEAR Multi Cable would connect to the xbox because I didn't see it and he said no. I asked if he was sure and then he said he would find out. After waiting 15 minutes he came back and told me that it would not connect to the xbox. I then left and found out after researching online that it would connect to the xbox. What the heck is going on over there?"

"Fast Shipping Replaced previous Microsoft Keyboard should have read reviewsbut the logitech keyboard is great works excellent"

"Awesome price for an 8 GB SD card. For five bucks I can put all my music and all my pictures on my Atrix phone--wow. CompUSA is great with easy ordering and prompt deliveries, as usual. I bought my 60" TV from them and I'm loving it/them. These guys are doing it right for the consumer in these difficult times. "

"I've been buying hi tech equipment from CompUSA for years. Their website is easy to use and very very informative regarding their products. Prices are competitive and shipping is extremely fast."

"It was good. Paypal messed up in how you were paid. Not your fault...Computer working great. I am missing the virus scan that was suppose to come with the compuer (?)"

"I am a current customer with CompUSA/Systemax and I have been buying a lot of products from CompUSA/Systemax since many years ago. I feel very happy with CompUSA/Systemax when dealing with customers. Very professional customer services and tracking orders, shipping..etc Especially the prices are very good compare with other shopping business. Overall I am very satisfy with CompUSA/Systemax business."

"The customer service was complete garbage. I had to talk to 4 different people before someone could figure out why my package hadn't been delivered after paying or the 2 day. The "supervisor" was a joke. Answered the phone like I was interrupting her lunch and proceeds to give me additude. Never again will I buy from this company. "

"Generally, the transaction went well. There were no hitches. Free shipping was nice,... but took too long. Compound that with a holiday and anticipation turns into frustration. Also the tracking system didn't work until I got the super secret tracking number after I called. None of these are necessarily CompUSA's fault but is was part of the transaction."

"Very satisfied with the ease of finding what you want, the info your given on the product, and the check out procedure. Even the free shipping was a lot faster than expected."

"Right product at the right price. Fast and easy shopping and delivery was two days ahead of schedule."

"The order was delivered well ahead of the estimated delivery date and accurate."

"Note: I sent this to their "feedback" as well, but I figure it should go here as well.

This is a general complaint. I was never given any tracking number for my order, and had to call customer service 3 times just to find out my tracking number. Then I had to call USPS and CompUSA customer service just to find out that the number was totally invalid. After wasting a week on finding this out, the only course of action given to me was a "investigation" which would waste ANOTHER 7-10 days, tallying up almost half a month for a simple purchase. On top of this, the last representative that I spoke to attempted to bait me into a random membership offer that I wasn't interested in to save $20, and made the offer sound as if the reason it was given to me was because of the problems I encountered so far. The fact that I will waste a minimum of 2 weeks and several customer service calls just to get my item to SHIP is totally ridiculous. On top of that, baiting me into a random membership during all of this is just insulting. Since CompUSA claims to value feedback, I will say that my shopping experience here is absolutely terrible, and indicates that not only do I have to be prepared for invalid information, and repeated customer service calls, but I also need to be wary of unnecessary memberships disguised as discount offers for a obvious and major mistake. Again, the experience was terrible and a major waste of time, and I will make sure to consider this on my next purchase, if I ever come back again.

*Amendment: My package has arrived, despite being 'lost' as described by customer service. Also, the package arrived slightly damaged (retail box was ripped). Given the condition of the shipment, and the confusion and inconvenience described earlier, my rating does not change. The experience was poor overall. Now to go call customer service yet again to cancel their 'investigation'.

*Amendment 2: Yet more problems have arisen, although some is partially attributed to bad luck. The item I received was defective, as confirmed by personal testing and communication with the tech support of Adesso (brand of the product). Contacted CompUSA for a replacement and they were unable to do so as the product was out of stock (guess I bought the last one) and there was no equivalent alternative for exchange. Although the cause of the defect is unknown, the fact that the package arrived in a damaged retail box (originally packed with a outer cardboard box and a crumpled piece of paper; not very robust) probably didn't help. I am forced to go with a RMA process with Adesso for replacement; not a very quick or ideal endeavor.

I appreciate that CompUSA has replied to this review, but this purchase has only gone from bad to worse, and I still end up playing the waiting game for a product replacement. Once again, my rating and opinion remains the same."

"quick delivery....everything works out of box....maybe better packaging for the case but still did the job!!

Newegg watch out...some one else came to play!!! "