"Ordered a Printer and the websites said it was in stock. The rest of the order has shipped, but the printer has not and now the website is saying it's out of stock.
SHAME, SHAME SHAME!"

"This company is build on deception, they provide rude and horrible costumer service, no mater what time you call the machine answers "the wait may be extremely long due to high call volume" (6am-11pm)

26 November, after seeing a promise in big bold letters "order today and it ships today" I placed an order for a NP215 projector plus accessories with a total cost over $500.

28 November, I receive a confirmation from tigerdirect (with whom I never placed an order with) that my partial order was shipped.

30 November, 8:00am I called to inquire about my projector, the rep told me that the warehouse is a little backed up due to high volume sales on blackfriday n cybermonday and they will ship it either today or tomorrow, when I told her that my order came in before blackfriday and it should be shipped before that backlog, she replied that there is no way for her to contact the warehouse and to speed up the process.

1 December, 6:00pm I called again, they told me that it will ship tonight.

2 December, 6:45am I called again, they told me that the item is back-ordered and it will ship sometime before christmas since they are expecting an additional 300unit shipment, this was the first time someone told me that, tell me don't the other reps see this same information? which one of them is lying? When I asked what compensation will I get for this wrong? They told me that they cant do anything and offered to cancel the order and refund my money within 30 days, I told him NOT to cancel and I'll wait 2-3 more days since I have already purchased the accessories to go with this particular unit, I further asked him that to the very least they should apply their $10 coupon to this to compensate for this wrong, they still refused to do so.

Still waiting to add the other scams and to share my continued ordeal..."

"Order arrived very quickly and iems were as advertised. They are Christmans gifts so I do not know how good the GPS is yet"

"TAKES your money
If you order from Compusa watch your credit
card account.
After charging me for my single order on
Nov.26,2009, They again charged my account on
Nov.30,2009 for the same order.
Do not order from them on line by credit card
"

"great product great price and fast shipping"

"Just ordered the laptop of my dreams from CompUSA.com. I actually started out on-line, but had questions so called their 800 number. I spoke with the most INCREDIBLE Customer Service/Order person I've ever encountered. Not only was he courteous and professional, but extremely knowledgeable--not just about the product I was interested in, but about competing products in the marketplace and ancillary products I would need to get optimum use from my new laptop...and not with a pushy sales pitch way...but truly being helpful--AND he even had a sense of humor! Even though I have just ordered, so have not yet received my new laptop, as a result of the ordering process, I am confident I will be pleased with the result. I was so bowled over by the experience, that I was moved to ask the gentleman's name, so I can mention it here...Thank you, Eddie, for all of your help. In a world where these kind of transactions are something akin to a visit to the dentist, you made spending a chunk of cash a wonderful experience. Can't wait to get my new laptop! "

"This order is the quintessential "order from Hell". I paid for an HP3015 Duplex printer with 128 MB, Compusa sent me an HP3015 printer without duplex printing and only 96 MB. They did send me an RMA number and UPS shipping label to use in returning the printer. As well as an email telling me that I would be subject to a 15% re-stocking charge for the privilege of having them send me the wrong item. I have shopped with Compusa for over 20 years, and they have just lost a customer for life. I just flushed over $100 down the drain to pay for sheer ineptness and unprofessionalism on the part of Compusa. Now explain to me why the US consumer is not going out and buying anything his holiday season."

"My Garmin GPS was shipped quickly. I can't wait to take it out and give it a spin. I felt that I received a good price and great customer service, including a very good on-line buying experience -- good website!"

"CompUSA is very good online store. I recommend shopping at CompUSA. Unfortunately, I have to return my recent purchase from them due to product being defective. CompUSA's customer service are the best. I would rate them 10 out of 10. They are very friendly and very helpful. I spent 5 minutes on the phone with them and helped me ship my product back with no questions asked.

Thanks CompUSA, I will purchase more products from your store."

"Like the travel case and speed of delivery. Have not tried it yet, but will soon."

"Great selection/ pmompt service...Highly reccomend."

"I always come away with a good feeling when I shop at CompUSA. The prices can't be beat and they always have what I want."

"I ordered 2 NetBooks from CompUSA. Incredibly fast shipping and the product was exactly as described. Shortly after placing my order I got a call from a rep at CompUSA/Tiger Direct (at first he said he was calling about my recent order with TIger Direct, but he corrected himself) to verify that my order was legit. He used some app that had questions he asked me and if I answered correctly then my identity was verified. He had a heavy accent so some of the questions were hard to understand (things like what street have you lived on and then he'd read a list and I'd have to select the right one). Anyway, it was a nice touch."

"I've ordered many times from CompUSA.com and the service is excellent! The quality of the products I have ordered through CompUSA has been nothing less than superb - and the delivery times are exceptional! When it comes to ordering electronic or computer components, parts, and devices - I will always shop CompUSA! Five stars!"

"Super fast shipping. Great service and communication. Product works great. Very happy. Will buy again."