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Verified
5/5

2004-09-03

"Great prices, great service fast shipping. However, website does not tell you if item is in stock."

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Variety of brands and products offered
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Ease of ordering online
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Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
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Delivering products damage free
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Overall technical support
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Resolving problems
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Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Overall customer service
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Overall web site
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Verified
5/5

2004-08-04

"I have always had a great buying experience from Computers Worth. They are fast, offer low-pricing, have recent and legitimate products, and good customer service. I have only had to call twice on a problem with an order (I have ordered probably 10 times through them), and both times the problem was resolved quickly and effortlessly."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-06-11

"Price was the best I could find and order was nicely packed and shipped immedeately.

Could not ask for more from an online shopping experience.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service being knowledgeable
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Customer service resolving problems
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Customer service making decisions on their own
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Customer service being easy to reach
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
2/5

2004-04-28

"Good prices. Slow shipping, or poor notice of backorder. Don't know which. Web site says same day shipping if ordered by 2 pm. Order placed at 1 am. I emailed after one week, told to wait a couple of more days, item had been mailed. Got package, postmarked same day I sent follow up email. Hmmm.... Item as ordered, just slow."

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Verified
5/5

2004-03-06

"I placed an order on 3-1 and had it in hand by 3-4 and I live in VA. I've dealt with computers worth before and have never had any problem. Items arrive in good condition and are what they are advertised to be. The only thing I could wish for would be better communication. It would be nice if they would just send a short email to let you know when your items ship. I'll continue to do business with them till they give me a reason not to. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
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Customer service being easy to reach
N/A
Customer service being trustworthy
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-01-13

"Obviously a startup company-- the order process wasn't very streamlined (no online status checking, no email confirmation on shipment, etc)-- but also obviously a company with a focus on customer service.

Their prices are awesome, their shipment was quick and their customer support was accessible and personable. I'm very satisfied with my experience, and will order again if I ever have software needs.
"

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is consumer focused
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Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
1/5

2003-12-19

"I bought Lexar media and it was shipped asap with no hassles. In December we received SPAM from people who had broken into Computersworth systems and stole credit card information as well as email addresses, etc. This information showed up in our email from a party claiming to represent freelotto.com (BUT IT WAS NOT anyone from freelotto.com) and apparently is now being investigated by the Secret Service.
I have Serious concerns about the security of Computersworth.com computer systems and would not recommend giving them my credit card number ever again. Too bad because they had good service.
I have tried contacting John or anyone else at Computersworth but no one has replied to any of our requests for information regarding this matter.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-12-17

"great prices, quick service. i look forward to doing business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-11-17

"I have ordered several times from this company. As usual the product was shipped and received within a week of ordering. I Always check computersworth first for software."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-08-08

"Placed order Wednesday morning (Aug 6th, 2003) -- recieved by Thursday (Aug 7th, 2003). Sure, I am close to the company's location - Texas, but they processed my order same day since I ordered before 2 PM. I am very satisfied."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
N/A
Is consumer focused
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
N/A
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-04

"Have made muliple purchases from this company. No major problems with services or product. Any problems were solved over the phone quickly enough."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2002-11-04

"Very dissatisfied. Ordered Quickbooks Pro, waited for 3 weeks to receive product. I installed it at a client, and when she called to register it, Intuit told her that that serial number had previously been registered. I ended up buying the product at list at CompUSA to ensure that my client had a legitimate copy. When I contacted Computer's Worth, they were rather breezy about it, saying that they had no control over whether someone had registered the software. I will not do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5

2002-07-19

"Not well run. Excuse after excuse after excuse.

I ordered from Computer's Worth because they are located in Texas, as am I. With most companies, I can pay the sales tax, pay for the cheap shipping and usually have it the next day. I received a confirmation email of my order on Wednesday when I placed it, but it never went any further than that. After reading some of the comments here, I figured they just didn't send me a ship notification and I would just wait for the package. A week goes by and still no software, so I give them a call. After "searching the database" for my order, I was told that it never got "printed out" and I was then assured that the order would be shipped that day. So I call back on Friday to make sure that my order was actually shipped and I have to go through the same process of finding my order again. The gentleman told me several times that the order had to be under another name, which it was not. After several minutes of this, he found the invoice "on the webmaster's desk." They don't even have the software in stock that I ordered and no one ever called to notify me. The man started making excuses about who's fault it was, etc, etc. My credit card was never charged, but it really upsets me that I could have ordered from some place in California and gotten it sooner then this ordeal took.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A

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