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Computer stop

2 reviews
1.00 / 5


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Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2003-11-12

"Company did not have items listed on their website in stock (still advertising it).

Sent 1 wrong item, and 1 used item (not disclosed on website).

They then conveniently hide behind a "no shipping refund" policy, For THEIR ERROR. An online quote from UPS shows they are overcharging for shipping.
(made over $5 on shipping).

Consumer out $17+ for shipping, and the cost of 2 long distance phone calls on the transaction, for vendor's error, or deception, since they admitted they didn't have any more of the item, yet they are still advertising it.

They do not return calls, or emails.
"

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Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

2/5

2002-06-22

"I bought some Altec Lansing speakers from this site on June 12th by credit card, because they had a great deal with free shipping untill Father's Day. Its June 21st today. I send e-mail, called a few times, but no one would answer. I think my order is lost or something. If I don't get my product, I don't think I would want to buy from this place again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall technical support
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use